AIRS Medical Inc is hiring a Technical Customer Success Manager to provide IT and technical support for the introduction and operation of SwiftMR, our flagship AI-powered, cloud-based MRI image processing solution. You will be the key technical liaison ensuring smooth system operation and maximizing satisfaction for our healthcare institution customers.
What You'll Do
- Support new system implementations and initial setup, collaborating with Clinical CSMs to resolve technical issues remotely or on-site.
- Perform medical device integration setup, including DICOM configuration and communication tests with MRI and PACS systems.
- Provide customer support and troubleshooting for safe, reliable cloud-based product performance.
- Act as the primary point of contact during incidents, delivering rapid problem resolution via remote support.
- Troubleshoot complex issues using specialized knowledge of TCP/IP, DICOM, network, and data transfer protocols.
- Create and update implementation processes and troubleshooting guides to empower customers.
- Provide technical consulting on optimal system configurations and operational methods tailored to customer environments.
- Collaborate with Customer Success members domestically and internationally to share best practices and build global technical expertise.
What We're Looking For
- Knowledge of TCP/IP and other networking concepts.
- Knowledge or experience with PACS (Picture Archiving and Communication System) or DICOM (training available after joining).
Nice to Have
- Intermediate-level knowledge of virtual environments (VM/VMware), VPN, cloud-based operation management, and Firewall.
- Experience or understanding of radiology department operations, RIS, hospital workflows, or the medical device industry.
- Business-level English proficiency.
- Experience providing technical support through smooth communication with hospital staff and vendors.
- A self-motivated, adaptable approach suited for a startup, with a willingness to propose and implement process improvements.
Technical Stack
- TCP/IP
- DICOM
- PACS
- Virtual Environments (VM/VMware)
- VPN
- Cloud-based operation management
- Firewall
Team & Environment
You will collaborate closely with Clinical CSMs and global Customer Success members.
Benefits & Compensation
- Annual salary range: 6,000,000 JPY - 10,000,000 JPY
- Flexible work style support including full remote options and a flextime system
- Access to shared office space (WeWork) for in-office work
- Comprehensive social insurance coverage
- Health checkup cost assistance up to 30,000 yen per year
- Business PC provided
- Global work environment with opportunities to collaborate with colleagues in Korea, the USA, and Europe
Work Mode
This is a hybrid position based in Japan with fully remote work supported.
AIRS Medical Inc is transforming the world of healthcare with the power of AI and Robotics, aiming to shift the medical paradigm towards preventive medicine.
