Red Hat’s Technical Services team is looking for an experienced, enterprise-level engineer to join as an OpenShift Technical Account Manager. In this remote role based in Saudi Arabia, you will work with a small set of key customers to provide hands-on technical and architectural guidance for the Red Hat OpenShift Container Platform, building long-lasting customer loyalty.
What You'll Do
- Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
- Perform technical reviews and share knowledge to proactively identify and prevent issues.
- Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.
- Provide advice and guidance to customers about their current and future Red Hat products.
- Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams.
- Complete analysis and present periodic reviews of operational performance to customer leadership.
- Manage customer use cases and maintain clear and concise case documentation.
- Create customer engagement plans and keep the documentation on the customer's environment updated.
- Manage and grow customer relationships by delivering attentive, relationship-based support.
- Build a sense of trust with customers and serve as their advocate within Red Hat.
- Contribute internally to the Red Hat team, share knowledge and best practices, and serve as a Subject Matter Expert (SME) and mentor.
- Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues.
- Travel, as necessary, to visit customers and attend events within the region.
- Learn new technologies quickly, including topics like container orchestration, container registries, and microservices.
- Establish and maintain parity with Red Hat cloud technologies strategy.
- Engage with Red Hat’s product engineering teams to help develop solution patterns that drive platform adoption.
- Engage with field teams, customers, and partners to ensure a positive cloud technology experience.
- Communicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases.
What We're Looking For
- 5+ years of experience in a support, development, engineering, or quality assurance organization.
- Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible Automation Platform).
- Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support.
- Outstanding verbal and written communication skills.
- Competent comprehension of enterprise architecture and strategic business drivers.
- Ability to manage multiple issues and projects with an eye for detail.
- Direct experience with a variety of hardware vendors.
Nice to Have
- Experience in system management, cloud or server virtualization.
- Bachelor's degree in a technology-related discipline, preferably computer science or engineering.
- Red Hat Certified Engineer (RHCE) certification.
- Prior experience in a technical leadership or mentorship role.
- Experience with training and presentation delivery.
Technical Stack
- OpenShift Container Platform
- Kubernetes
- Containers
- Platform-as-a-Service (PaaS)
- Red Hat CloudForms
- Ansible Automation Platform
Team & Environment
You will join Red Hat’s Technical Services team, working remotely within Saudi Arabia.
Work Mode
This is a remote position based in Saudi Arabia.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer.
