About the Role
The role involves working closely with enterprise customers to ensure technical success and high satisfaction using the platform, guiding them from onboarding through to advanced usage and renewal.
Responsibilities
- Act as the primary technical point of contact for assigned clients
- Monitor customer health and proactively identify potential risks
- Collaborate with support and engineering teams to resolve complex issues
- Guide clients through onboarding, configuration, and optimization
- Track and report on customer usage and engagement metrics
- Facilitate technical workshops and best practice sessions
- Advocate for customer needs within product and engineering teams
- Assist in planning and executing customer success milestones
- Support renewal and expansion opportunities with technical insights
- Troubleshoot integration challenges and provide resolution paths
- Maintain detailed records of customer interactions and progress
- Coordinate escalation management when necessary
- Deliver training sessions tailored to client environments
- Monitor platform performance in customer deployments
- Provide feedback to product teams based on client experiences
- Help define technical success criteria for onboarding
- Stay current with product updates and roadmap changes
- Assist in post-incident reviews with clients
- Drive adoption of new features and capabilities
- Ensure alignment between client goals and platform functionality
Compensation
Competitive salary with performance incentives and benefits package
Work Arrangement
Hybrid work model with regional flexibility
Team
Part of the global customer success team focused on technical delivery
About the Region
This role focuses on the Middle East and Africa, supporting a diverse set of clients across varying industries and technical maturity levels.
What We Value
We emphasize proactive customer engagement, technical depth, and the ability to translate business needs into technical outcomes.
Not available for this position
