Requirements
- 2+ years of experience in customer service in a healthcare setting.
- Strong written and verbal communication skills, with the ability to explain complex healthcare information clearly and empathetically.
- Proven self starter with a positive, motivational attitude, demonstrating initiative and the ability to work independently while inspiring and encouraging team members.
- Excellent problem solving skills, including de-escalation and quick resolution abilities.
- Proficiency in using Google (G Suite) applications, customer service platforms (e.g., Zendesk) and healthcare platforms (e.g., EMRs) for patient communication, documentation, and data management.
- Ability to multitask and manage priorities in a fast-paced environment.
- Compassionate, patient focused approach, committed to delivering excellent care and support.
- Willingness to work flexible hours, including early mornings, evenings, or weekends, based on business needs.
- Reliable high speed internet and a quiet, distraction-free workspace to ensure patient privacy.
- Familiarity with insurance processes (e.g., prior authorizations, claims) and managing confidential patient data in compliance with HIPAA.
Nice to Have
- Experience working at a health tech startup
- Proficiency in speaking Spanish
Work Arrangement
Hybrid
Team
Team size: over 200 people. Structure: distributed across the US and Austria
Additional Information
- Willingness to work flexible hours, including early mornings, evenings, or weekends, based on business needs.
- Reliable high speed internet and a quiet, distraction-free workspace to ensure patient privacy.
