BETFAIR ROMANIA DEVELOPMENT SRL is looking for a Technical Account Manager to join the Flutter Studios team. In this role, you will serve as a trusted advisor to our Brand partners, helping them optimize and fully utilize our products and services. You'll work closely with partners to understand their needs, resolve technical issues, and provide proactive solutions, ensuring smooth communication and support. This position reports to the Director of Delivery and Operations.
What You'll Do
- Serve as the primary technical point of contact for the assigned Brand partner.
- Understand brand business goals and provide strategic technical guidance.
- Facilitate communications and support between the Studios, Technology and Flutter Brands stakeholders across a variety of time zones.
- Troubleshoot and resolve technical issues efficiently, individually or in collaboration with technical and business teams.
- Meet delivery goals within the role involving all relevant stakeholders.
- Monitor the progress of multiple concurrent projects, initiatives, and delivery flows, understand any impact, and communicate this to the Brand partner.
- Monitor service health and identify opportunities for improvements.
- Provide timely status reports to management; proactively communicate any delay or blockers.
- Conduct and participate in product demonstrations, training, and technical onboarding.
- Maintain reports, status, and communication with Flutter Studios teams in support of the Brand partner.
- Positively represent team in front of stakeholders, partners, and Business.
- Provide feedback to Technical, Commercial and Product teams based on Brand partner insights.
What We're Looking For
- Strong communication and relationship-building abilities.
- Experience working with various stakeholders with the ability to effectively lead initiatives and coordinate between teams.
- Critical analytical thinking and excellent problem-solving skills.
- Ability to manage multiple tasks, Brand partner requests, and priorities simultaneously.
- High degree of organization, individual initiative, and personal accountability.
- Bachelor’s degree in technology, business or equivalent combination of education and experience.
- Proven experience in a technical account management, pre-sales, customer success, or technical support role.
Nice to Have
- Knowledge of online gaming (e.g. poker, casino, sportsbook) and/or regulatory/licencing projects.
- Experience with Confluence, JIRA and other development tools.
Technical Stack
- Confluence
- JIRA
Team & Environment
You will report directly to the Director of Delivery and Operations.
Benefits & Compensation
- Hybrid & remote working options.
- €1,000 per year for self-development.
- Company share scheme.
- 25 days of annual leave per year.
- 20 days per year to work abroad.
- 5 personal days per year.
- Flexible benefits: travel, sports, hobbies.
- Extended health, dental and travel insurances.
- Customized well-being programmes.
- Career growth sessions.
- Thousands of online courses through Udemy.
- A variety of engaging office events.
Work Mode
This is a hybrid role based in Cluj-Napoca, offering flexibility for remote work.
We are an inclusive employer. By embracing diverse experiences and perspectives, we create a lasting, positive impact for our employees, customers, and the communities we’re part of.
