AirOps is looking for a Technical Account Manager (Enterprise) to serve as the primary technical advisor and strategic partner for enterprise accounts post-sale. You will build and deploy AI-powered growth workflows to solve high-impact customer problems and accelerate time-to-value.
What You'll Do
- Own the customer relationship post-sale, serving as the primary technical advisor and strategic partner for enterprise accounts.
- Build and deploy AI-powered growth workflows in AirOps to solve high-impact customer problems and accelerate time-to-value.
- Develop and scale our enterprise delivery playbook, balancing hands-on execution with systems-level thinking.
- Partner cross-functionally with Product, Engineering, Growth, and CX to validate new use cases, influence roadmap priorities, and help customers unlock new value.
- Drive adoption and usage expansion by identifying whitespace opportunities and aligning AI workflows to business goals.
- Leverage the AirOps platform internally to improve service delivery and demonstrate the art of the possible for customers.
- Monitor success metrics, analyze usage trends, and present insights and recommendations to internal stakeholders and executive sponsors.
- Lead enablement efforts, including onboarding, technical documentation, and training tailored to enterprise users.
- Contribute feedback to product and design teams to improve usability, performance, and customer satisfaction.
What We're Looking For
- 2 to 6 years experience in Growth, BizOps, Product, Technical Account Mgmt, Analytics, Solution Engineering, or similar role at a high-growth startup or B2B SaaS company.
- Experience supporting large enterprise customers with complex, multi-stakeholder environments.
- Hands-on experience with LLMs, AI/ML technologies, or workflow automation platforms (e.g., Zapier, Make, Retool).
- Strong builder mindset with the ability to prototype and iterate in AirOps or similar platforms.
- Familiarity with prompt engineering, retrieval techniques, and integrating AI into customer workflows.
- Comfortable working in startup environments where ambiguity is the norm and roles evolve rapidly.
- Excellent communication and project management skills; able to translate between technical and business stakeholders.
Nice to Have
- Working knowledge of Python, JavaScript, or other scripting languages.
- Experience with SEO and Content Marketing.
Technical Stack
- LLMs
- AI/ML technologies
- Workflow automation platforms (e.g., Zapier, Make, Retool)
- AirOps platform
Team & Environment
You will partner cross-functionally with Product, Engineering, Growth, and CX.
Benefits & Compensation
- Equity in a fast-growing startup
- Competitive benefits package tailored to your location
- Flexible time off policy
- Generous parental leave
Work Mode
This role is based locally in San Francisco, New York, or Montevideo, Uruguay.
AirOps is an equal opportunity employer.
