AirOps is looking for a Technical Account Manager (Enterprise) to serve as the primary technical advisor and strategic partner for enterprise accounts post-sale. You will build and deploy AI-powered growth workflows to solve high-impact customer problems and accelerate time-to-value.

What You'll Do

Own the customer relationship post-sale, serving as the primary technical advisor and strategic partner for enterprise accounts.
Build and deploy AI-powered growth workflows in AirOps to solve high-impact customer problems and accelerate time-to-value.
Develop and scale our enterprise delivery playbook, balancing hands-on execution with systems-level thinking.
Partner cross-functionally with Product, Engineering, Growth, and CX to validate new use cases, influence roadmap priorities, and help customers unlock new value.
Drive adoption and usage expansion by identifying whitespace opportunities and aligning AI workflows to business goals.
Leverage the AirOps platform internally to improve service delivery and demonstrate the art of the possible for customers.
Monitor success metrics, analyze usage trends, and present insights and recommendations to internal stakeholders and executive sponsors.
Lead enablement efforts, including onboarding, technical documentation, and training tailored to enterprise users.
Contribute feedback to product and design teams to improve usability, performance, and customer satisfaction.

What We're Looking For

2 to 6 years experience in Growth, BizOps, Product, Technical Account Mgmt, Analytics, Solution Engineering, or similar role at a high-growth startup or B2B SaaS company.
Experience supporting large enterprise customers with complex, multi-stakeholder environments.
Hands-on experience with LLMs, AI/ML technologies, or workflow automation platforms (e.g., Zapier, Make, Retool).
Strong builder mindset with the ability to prototype and iterate in AirOps or similar platforms.
Familiarity with prompt engineering, retrieval techniques, and integrating AI into customer workflows.
Comfortable working in startup environments where ambiguity is the norm and roles evolve rapidly.
Excellent communication and project management skills; able to translate between technical and business stakeholders.