About the Role
The Technical Account Manager will oversee technical relationships with channel partners, ensuring seamless integration and ongoing support to maximize performance and growth opportunities.
Responsibilities
- Manage technical onboarding and integration processes for new channel partners
- Serve as primary technical contact for partner support and escalation resolution
- Monitor system performance and data flow between platforms to ensure reliability
- Collaborate with engineering teams to troubleshoot integration issues
- Identify opportunities to enhance technical workflows and automation
- Maintain detailed documentation of partner configurations and API usage
- Track and report on key technical metrics and service-level agreements
- Facilitate communication between business and technical stakeholders
- Support the rollout of new features and platform updates for partners
- Conduct regular technical business reviews with partner teams
- Ensure compliance with data security and platform standards
- Optimize onboarding timelines through process improvements
- Coordinate with sales and account management teams on technical requirements
- Provide feedback to product teams based on partner needs
- Assist in developing self-service tools for partner onboarding
- Respond to technical inquiries within defined service level expectations
- Evaluate partner system changes for integration impact
- Maintain awareness of industry trends in e-commerce technology
- Support incident management during critical system events
- Drive adoption of best practices in API usage and data synchronization
Nice to Have
- Experience in a marketplace or multi-vendor e-commerce environment
- Familiarity with retail or supply chain technology systems
- Exposure to data transformation and ETL processes
- Working knowledge of SQL or database querying
- Certifications in cloud platforms or technical support
- Prior work with partner-facing technical teams
- Understanding of agile development methodologies
- Experience with monitoring and alerting tools
- Knowledge of performance benchmarking for integrations
- Background in technical project management
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility for remote and in-office collaboration
Team
Part of the Channel Growth team focused on scaling technical partnerships
About the Team
The Channel Growth team focuses on expanding the reach of our platform through strategic technical partnerships. This role is central to ensuring partners can integrate efficiently and operate reliably at scale.
Growth Opportunities
This position offers direct exposure to high-impact technical initiatives and cross-functional collaboration with engineering, product, and business teams. Career development paths include technical leadership and specialized integration roles.
Not specified
