About the Role
The ideal candidate will combine technical expertise with strong client management skills to support enterprise customers through onboarding, integration, and long-term success using the platform.
Responsibilities
- Act as the primary point of contact for technical customer inquiries
- Guide clients through onboarding and integration processes
- Troubleshoot technical issues and coordinate with engineering teams
- Monitor customer health and proactively address risks
- Translate customer feedback into product and engineering insights
- Support the rollout of new features and updates for client accounts
- Collaborate with sales to ensure smooth handoff from pre- to post-sales
- Develop technical documentation and client-facing materials
- Conduct regular business and technical reviews with stakeholders
- Manage timelines and deliverables for implementation projects
- Advocate for customer needs within internal teams
- Track and report on key customer success metrics
- Assist in resolving escalation situations with technical precision
- Ensure clients achieve maximum value from the platform
- Maintain up-to-date knowledge of product architecture and roadmap
- Coordinate with support and engineering for issue resolution
- Drive adoption through training and best practice guidance
- Identify expansion opportunities in collaboration with sales
- Maintain accurate records in customer relationship management systems
- Stay informed about industry trends and competitive landscape
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexible scheduling
Team
Collaborative team within a fast-growing technology organization
About Us
We are a technology company building intelligent systems that interpret human activity in physical spaces using computer vision and artificial intelligence. Our platform enables organizations to gain operational insights without compromising privacy.
What We Offer
Comprehensive health benefits, retirement planning, professional development stipends, flexible vacation policy, and access to cutting-edge technology in a mission-driven environment.
Available for qualified candidates
