Responsibilities
- Act as the primary point of contact for technical support and account management.
- Provide technical expertise and guidance to clients.
- Collaborate with the sales and support teams to ensure client satisfaction.
- Develop and maintain strong relationships with key clients.
- Identify opportunities for upselling and cross-selling.
- Conduct regular business reviews with clients to assess their needs and satisfaction.
- Troubleshoot and resolve technical issues.
- Provide training and onboarding to new clients.
- Monitor client usage and performance metrics.
- Coordinate with internal teams to address client concerns.
- Document client interactions and maintain accurate records.
- Participate in product training and development sessions.
- Stay updated with industry trends and best practices.
- Ensure compliance with service level agreements (SLAs).
- Provide feedback to the product team based on client input.
- Manage client escalations and ensure timely resolution.
- Conduct regular check-ins with clients to address any issues.
- Provide technical demonstrations and presentations to clients.
- Collaborate with the marketing team on client-focused campaigns.
- Assist in the development of client success strategies.
- Provide input on product roadmaps based on client feedback.
- Ensure that clients are utilizing the product to its fullest potential.
Nice to Have
- Experience with monitoring and analytics tools.
- Knowledge of IT service management (ITSM) frameworks.
- Experience with Agile methodologies.
- Familiarity with DevOps practices.
- Experience with technical documentation.
- Knowledge of cloud computing platforms.
- Experience with technical training and development.
- Ability to work with diverse client portfolios.
- Experience with client success strategies.
- Knowledge of technical support best practices.
- Experience with technical product roadmaps.
- Ability to provide technical support in multiple languages.
- Experience with client feedback and input.
- Knowledge of technical support tools and technologies.
- Ability to work with cross-functional teams.
- Experience with client escalations and resolution.
- Knowledge of technical support processes and procedures.
- Ability to provide technical guidance and support.
- Experience with client onboarding and training programs.
- Knowledge of technical support frameworks and methodologies.
Compensation
Competitive salary
Work Arrangement
On-site
Team
Collaborate with sales, support, and product teams.
About the Role
- This role involves managing technical accounts and providing support to clients in Thailand.
- The ideal candidate will have a strong technical background and excellent communication skills.
- The role requires proficiency in Thai and English languages.
- The candidate will act as the primary point of contact for technical support and account management.
- The role involves collaborating with various teams to ensure client satisfaction.
- The candidate will provide technical expertise and guidance to clients.
- The role requires conducting regular business reviews with clients.
- The candidate will identify opportunities for upselling and cross-selling.
- The role involves troubleshooting and resolving technical issues.
- The candidate will provide training and onboarding to new clients.
What You'll Need
- Proven experience in technical account management or a similar role.
- Strong technical background with a focus on monitoring and analytics.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple tasks.
- Proficiency in Thai and English languages.
- Experience with cloud-based solutions and SaaS products.
- Knowledge of IT infrastructure and systems.
- Strong problem-solving and analytical skills.
- Ability to build and maintain client relationships.
- Experience with customer relationship management (CRM) tools.
- Familiarity with technical support processes.
- Ability to work in a fast-paced environment.
- Experience with data analysis and reporting.
- Strong organizational and time-management skills.
- Ability to work collaboratively with cross-functional teams.
- Experience with technical troubleshooting and issue resolution.
- Knowledge of industry best practices and standards.
- Ability to adapt to changing client needs and priorities.
- Experience with client onboarding and training.
- Strong presentation and demonstration skills.
Nice to Have
- Experience with monitoring and analytics tools.
- Knowledge of IT service management (ITSM) frameworks.
- Experience with Agile methodologies.
- Familiarity with DevOps practices.
- Experience with technical documentation.
- Knowledge of cloud computing platforms.
- Experience with technical training and development.
- Ability to work with diverse client portfolios.
- Experience with client success strategies.
- Knowledge of technical support best practices.
- Experience with technical product roadmaps.
- Ability to provide technical support in multiple languages.
- Experience with client feedback and input.
- Knowledge of technical support tools and technologies.
- Ability to work with cross-functional teams.
- Experience with client escalations and resolution.
- Knowledge of technical support processes and procedures.
- Ability to provide technical guidance and support.
- Experience with client onboarding and training programs.
- Knowledge of technical support frameworks and methodologies.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment.
- The chance to work with a diverse range of clients.
- Access to cutting-edge technology and tools.
- A supportive and inclusive team culture.
- The opportunity to make a significant impact on client success.
- A role that combines technical expertise with client management.
- The chance to work in a fast-paced and innovative industry.
- A company that values work-life balance.
How to Apply
- Submit your resume and cover letter through the application portal.
- Include any relevant certifications or qualifications.
- Highlight your experience with technical account management.
- Demonstrate your proficiency in Thai and English languages.
- Showcase your technical background and expertise.
- Provide examples of your problem-solving and analytical skills.
- Explain your experience with cloud-based solutions and SaaS products.
- Describe your ability to build and maintain client relationships.
- Include any experience with customer relationship management (CRM) tools.
- Demonstrate your familiarity with technical support processes.
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