DoorDash is looking for a Team Lead, Implementation to join our team. In this role, you'll lead a team of Implementation Partners who work closely with clients to ensure success with the SevenRooms platform. You will be responsible for coaching, mentoring, and growing the team while overseeing strategic initiatives that drive adoption and long-term customer value.
What You'll Do
- Lead a team of Implementation Partners across North America by providing day-to-day guidance, support, and coaching to ensure smooth client onboarding and consistent team performance.
- Partner closely with the Associate Manager to monitor team bandwidth, onboarding pipeline, and activating MRR to ensure projects are prioritized and resourced effectively.
- Manage a limited portfolio of onboarding projects while supporting your team through implementation of SevenRooms solutions including reservations, waitlist, table management, online ordering, POS integrations, and marketing automation.
- Use tools like Looker and Totango to track customer engagement and flag accounts at risk, working with your team and leadership to drive proactive solutions.
- Assist Implementation Managers in managing complex client situations and escalations with empathy, thoughtfulness, and tact while reinforcing best practices.
- Be a hands-on product expert, helping clients and teammates leverage SevenRooms functionality based on unique business needs and goals.
- Work closely with Sales, Product, Support, and Customer Success partners to ensure a cohesive experience for both your team and our clients.
What We're Looking For
- 2+ years of experience in customer-facing roles.
- Passionate about supporting others and enjoy mentoring teammates to help them grow.
- Strong communicator, both in writing and speaking, and can navigate cross-functional conversations with ease.
- Detail-oriented and a critical thinker who can solve problems and keep projects on track.
- Thrive in fast-paced, collaborative environments and are comfortable adapting to change.
- Experienced with tools like Salesforce, Totango, or similar CRMs.
- Open to occasional travel within North America to support your team and meet with customers.
Nice to Have
- Experience ideally within SaaS or hospitality technology.
Technical Stack
- Salesforce
- Totango
- Looker
Team & Environment
You will lead a team of Implementation Partners across North America.
Benefits & Compensation
- Compensation: $91,800 - $135,000 USD
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
- Flexible paid time off/vacation for salaried roles
- Vacation and paid sick time accrued for hourly roles
Work Mode
This role is based locally in one of the following cities: New York, NY; Atlanta, GA; San Francisco, CA; San Jose, CA; or Tempe, AZ.
DoorDash is an equal opportunity employer. No employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
