Carvana is looking for a Team Lead to run a local hub within our Market Operations group. You will be responsible for market launch, logistics, team engagement, and the market’s ongoing success, blending big-picture thinking with hands-on management of both employee and customer experience.
What You'll Do
- Be a continuous positive force within the market and create strong morale and spirit throughout the team.
- Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful.
- Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
- Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
- Generate and monitor regular reports and present to upper management.
- Be the go to expert for your team, ready to jump in alongside an Advocate to wash cars or deliver cars to customers while providing a stellar customer experience.
- Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine.
- Actively look for ways to improve the overall customer and Advocate team experience.
- Address and effectively manage complex and sensitive customer-facing issues.
What We're Looking For
- 5+ years work experience in a customer facing team environment.
- 3+ years of management experience.
- Proven history of developing and coaching employees.
- Prior experience with strategic planning, process improvement, and guiding teams to exceed goals.
- Excellent interpersonal and leadership skills.
- Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience.
- Willingness to work on weekends.
- Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.
Nice to Have
- Bachelor’s Degree.
- Experience with Salesforce or Tableau.
- An analytical mind.
- Experience handling logistics.
Team & Environment
Works closely with a team of Customer Advocates. This is a team-oriented, fast-paced environment. We thrive from each unique perspective. Our strength is in our diversity of opinions.
Benefits & Compensation
- Full-Time Salary Position.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skillset and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
- A seat in one of the fastest-growing companies in the country.
Work Mode
This is an onsite position.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
