Nutanix is hiring a Systems Reliability Engineer III to join a dynamic and collaborative team focused on delivering exceptional customer support and ensuring service reliability. You will play a key role in troubleshooting complex issues and working with developers to enhance our products in a hybrid work environment.

What You'll Do

Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.
Collaborate with developers to identify product defects and enhance serviceability.
Analyze customer data to mitigate risks and improve product reliability.
Foster partnerships with technology allies for collaborative issue resolution.
Contribute to and expand internal and external knowledge bases for continuous improvement.
Mentor junior team members to foster a collaborative and growth-oriented culture.
Gather customer feedback to drive product enhancements in collaboration with development teams.
Provide rotational support coverage during weekdays and off-hours as necessary.

What We're Looking For

7-9 years of experience in Systems Reliability Engineering or similar roles.
Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage.
Proficient in communication, both written and verbal, for effective cross-team collaboration.
Experience in directly resolving complex technical issues with customers.
Customer-driven mindset focused on delivering high-quality support experiences.
Familiarity with technologies from partners such as VMware, Citrix, and Microsoft.
Ability to develop tools and enhance internal and external knowledge bases.

Nice to Have

Degree in Engineering or Computer Science.

Technical Stack

VMware ESXi
Networking (layer 2/3)
Linux Systems
DevOps
Cloud
Enterprise Storage

Team & Environment

The team is composed of top-tier technology specialists who thrive on innovation and problem-solving. You will report to the Sr. Manager, Worldwide Support.