Nutanix is hiring a Systems Reliability Engineer III to join a dynamic and collaborative team focused on delivering exceptional customer support and ensuring service reliability. You will play a key role in troubleshooting complex issues and working with developers to enhance our products in a hybrid work environment.
What You'll Do
- Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.
- Collaborate with developers to identify product defects and enhance serviceability.
- Analyze customer data to mitigate risks and improve product reliability.
- Foster partnerships with technology allies for collaborative issue resolution.
- Contribute to and expand internal and external knowledge bases for continuous improvement.
- Mentor junior team members to foster a collaborative and growth-oriented culture.
- Gather customer feedback to drive product enhancements in collaboration with development teams.
- Provide rotational support coverage during weekdays and off-hours as necessary.
What We're Looking For
- 7-9 years of experience in Systems Reliability Engineering or similar roles.
- Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage.
- Proficient in communication, both written and verbal, for effective cross-team collaboration.
- Experience in directly resolving complex technical issues with customers.
- Customer-driven mindset focused on delivering high-quality support experiences.
- Familiarity with technologies from partners such as VMware, Citrix, and Microsoft.
- Ability to develop tools and enhance internal and external knowledge bases.
Nice to Have
- Degree in Engineering or Computer Science.
Technical Stack
- VMware ESXi
- Networking (layer 2/3)
- Linux Systems
- DevOps
- Cloud
- Enterprise Storage
Team & Environment
The team is composed of top-tier technology specialists who thrive on innovation and problem-solving. You will report to the Sr. Manager, Worldwide Support.
Work Mode
This is a hybrid role based in Bangalore, India.
Nutanix is an equal opportunity employer.
