NTT DATA is looking for a Systems Engineering Associate – MDM & Endpoint to join our team in Bangalore. In this hands-on role, you will provide operational support for Mobile Device Management and Endpoint services, resolving day-to-day issues under senior guidance within our inclusive and forward-thinking environment.
What You'll Do
- Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools.
- Manage and support devices across iOS, Android, Windows, and macOS platforms.
- Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations.
- Provide L1/L2/L3 support based on role scope for endpoint and mobility services.
- Troubleshoot device, application, and policy-related issues.
- Follow ITIL-based incident, problem, and change management processes.
- Support endpoint deployments, upgrades, and onboarding activities.
- Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management.
- Assist with automation, documentation, and reporting activities.
- Work closely with team members and cross-functional teams.
- Maintain accurate documentation, SOPs, and knowledge articles.
- Provide regular updates and communicate effectively with stakeholders.
What We're Looking For
- 5–7 years of experience in Endpoint Management and Mobility support.
- Hands-on experience with Microsoft Intune / Endpoint Manager.
- Proficiency in managing Windows 10/11, iOS, Android, and macOS.
- Basic PowerShell scripting skills.
- Understanding of ITIL processes.
- Strong communication skills.
Technical Stack
- Microsoft Intune / Endpoint Manager
- Windows 10/11, iOS, Android, macOS
- PowerShell
Work Mode
This role is based locally in Bangalore, Karnataka, India.
NTT DATA is an equal opportunity employer.
