Patrique Mercier Recruitment is hiring a Swedish Speaking Online Platform Support Agent to provide direct support and enhance the user experience for Swedish-speaking customers. You will be the primary contact for users, resolving their issues and ensuring they can fully utilize the platform.

What You'll Do

Deliver high-quality support to Swedish-speaking users via email, live chat, and phone.
Diagnose and resolve customer issues related to account management and platform functionality.
Educate users on navigating the platform and utilizing its features.
Document customer interactions and solutions meticulously in the CRM system.
Collaborate with other teams to surface trends in user issues and recommend platform enhancements.
Stay informed about new features and updates to ensure accurate guidance.
Follow up with users to ensure issues are resolved and satisfaction is achieved.

What We're Looking For

Fluent in Swedish and English, with strong written and verbal communication skills.
Background in customer support or technical assistance, especially in an online setting.
Good understanding of online platforms and their functionalities.
Demonstrated problem-solving abilities and a customer-first mindset.
Excellent communication and interpersonal skills.
Ability to work independently and manage time effectively in a busy environment.