About the Role
The Support Specialist will handle customer inquiries, troubleshoot technical issues, and provide guidance on platform usage, ensuring high satisfaction and service reliability for Swedish-speaking users.
Responsibilities
- Respond to customer support requests in Swedish and English
- Diagnose and resolve technical issues reported by users
- Guide clients through platform features and functionalities
- Escalate complex technical problems to engineering teams
- Maintain accurate records of support interactions
- Monitor system alerts and report anomalies
- Assist in onboarding new customers
- Provide feedback to product teams based on user input
- Follow up on unresolved support tickets
- Ensure timely responses within service level agreements
- Collaborate with cross-functional teams on issue resolution
- Document common troubleshooting procedures
- Support quality assurance initiatives
- Participate in training for new product updates
- Communicate service outages or disruptions to users
- Contribute to knowledge base content creation
- Track customer satisfaction metrics
- Identify recurring issues and suggest improvements
- Assist with user account management tasks
- Verify data integrity in customer reports
- Support compliance-related inquiries
- Handle password resets and access requests
- Escalate urgent medical-related alerts appropriately
- Adhere to data privacy and security protocols
- Work flexible hours to cover Swedish time zones
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid working model
Team
Collaborative team in a fast-growing HealthTech environment
Why Join Us?
- Opportunity to work in a growing HealthTech company with global reach
- Supportive team culture focused on professional development
- Exposure to innovative healthcare technologies
Application Process
- Submit your resume and cover letter
- Shortlisted candidates will be contacted for interviews
- Final stage includes a practical assessment
Available for qualified candidates
