Patrique Mercier Recruitment is seeking a Swedish Speaking HealthTech Support Specialist. You will provide expert technical support to Swedish-speaking clients using health technology products, analyzing and troubleshooting a range of software and hardware issues.
What You'll Do
- Provide exceptional technical support to Swedish-speaking clients via phone, email, and live chat.
- Analyze, diagnose, and troubleshoot software and hardware issues affecting health technology applications.
- Guide clients in understanding product features and functionalities to enhance their experience.
- Document all client interactions and solutions accurately in the CRM system.
- Collaborate with development and technical teams to escalate issues and relay user feedback.
- Conduct follow-ups with clients to ensure resolution and foster strong relationships.
- Keep updated on industry trends, product knowledge, and health technology advancements.
What We're Looking For
- Fluency in Swedish and English, with excellent verbal and written communication skills.
- Previous experience in customer support or technical support.
- Strong technical troubleshooting skills with a good understanding of health technology applications.
- Outstanding customer service and interpersonal skills, with a focus on empathy and problem-solving.
- Ability to work effectively in a remote setting and handle multiple priorities.
- A desire for continuous learning and professional advancement within the health technology sector.
Nice to Have
- Experience ideally in the health technology or healthcare domain.
- Familiarity with CRM systems and remote support tools.
Team & Environment
Work collaboratively with development and technical teams.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This role is fully remote.
