Patrique Mercier Recruitment is looking for a Swedish Speaking Customer Support professional for a leading online streaming service. You will provide dedicated support to Swedish-speaking clients, resolving inquiries and technical issues to enhance their experience. This is a remote position based in Greece.
What You'll Do
- Provide customer support to Swedish-speaking clients regarding their online streaming accounts through phone, email, and chat.
- Assist customers with inquiries about subscription plans, content availability, and technical issues.
- Effectively resolve complaints and provide solutions to enhance the customer experience.
- Document customer interactions accurately and ensure timely follow-up on outstanding issues.
- Collaborate with technical teams to quickly resolve complex problems.
- Stay informed about the latest trends in streaming and new content releases to provide informed recommendations.
- Gather customer feedback to help improve the service.
What We're Looking For
- Fluency in Swedish and English, both written and spoken.
- Strong communication and problem-solving skills, with a customer-focused mindset.
- Proficient in handling customer support software and standard office applications.
- Detail-oriented with the ability to manage multiple tasks effectively.
- A proactive approach to resolving issues and assisting clients.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Nice to Have
- Experience in customer service, preferably within the entertainment or technology sector.
Technical Stack
- Customer support software
- Standard office applications
Team & Environment
Collaborate with technical teams to resolve customer issues.
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
Work Mode
This is a remote position based in Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
