Patrique Mercier Recruitment is hiring a Swedish Speaking Customer Happiness Specialist for a remote position in Greece. In this role, you will serve as the key point of contact for Swedish-speaking customers, ensuring they receive impeccable service and support. Your work will be essential for contributing to customer satisfaction and loyalty.
What You'll Do
- Serve as the key point of contact for Swedish-speaking customers, providing support through phone, email, and live chat.
- Enhance customer experiences by effectively addressing inquiries and resolving challenges.
- Keep detailed records of customer interactions and feedback in the CRM system.
- Identify trends and opportunities for enhancing the customer experience based on communications.
- Work with other teams to implement solutions that prioritize customer happiness.
- Remain knowledgeable about products and services to provide valuable assistance and recommendations.
- Foster a collaborative team culture by sharing feedback and contributing to team projects.
What We're Looking For
- Fluency in Swedish and English, with strong written and verbal communication abilities.
- Ability to develop rapport and maintain positive relationships with customers.
- Excellent analytical and problem-solving skills, with a focus on customer satisfaction.
- Highly organized with strong attention to detail in all customer interactions.
- A genuine passion for delivering exceptional customer experiences and promoting customer happiness.
Nice to Have
- Prior experience in customer service or similar roles is preferred.
- Experience with CRM tools and customer support technologies is an asset.
Technical Stack
- CRM tools
- Customer support technologies
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is a remote position based in Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
