About the Role
Provide excellent customer support to Swedish-speaking clients by addressing inquiries, resolving issues efficiently, and ensuring a positive experience through clear communication and proactive solutions.
Responsibilities
- Respond to customer inquiries in Swedish with accuracy and care
- Handle support tickets and live chats promptly
- Troubleshoot and resolve customer issues effectively
- Maintain up-to-date knowledge of products and services
- Escalate technical problems when necessary
- Document customer interactions thoroughly
- Follow company procedures for issue resolution
- Communicate clearly and professionally in writing
- Work flexible hours as required by team needs
- Collaborate with team members to improve support processes
- Adhere to service level agreements
- Ensure customer data confidentiality
- Identify recurring issues and suggest improvements
- Support onboarding for new customers when needed
- Maintain high customer satisfaction ratings
- Use CRM tools to manage customer cases
- Participate in team meetings and training sessions
- Follow up on unresolved customer concerns
- Provide feedback on customer trends to supervisors
- Uphold brand values in every interaction
Nice to Have
- Higher education in a relevant field
- Experience in tech support or SaaS environments
- Familiarity with ticketing systems
- Knowledge of customer success principles
- Experience working remotely long-term
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Customer support team focused on delivering exceptional service
Location
- Remote position based in Greece
- Applicants must reside in Greece
Language Requirements
- Native-level fluency in Swedish required
- Professional working proficiency in English
Not available
