ACGI Software, a Fullsteam company, is looking for a Support Technician to provide frontline technical support and ensure the smooth operation of our client systems. You will be the first point of contact for users, resolving issues and assisting with light scripting for reports.
What You'll Do
- Provide first-level technical support to users through phone, email, and remote sessions.
- Diagnose, troubleshoot, and resolve technical problems, escalating complex issues when necessary.
- Assist with creating and maintaining scripts in C# and SQL to generate client reports.
- Collaborate with the development team to report bugs and suggest usability improvements.
- Document support cases, resolutions, and scripting changes for future reference.
What We're Looking For
- Experience providing technical support via phone and email in a professional environment.
- Some familiarity with code and scripts.
- Understanding of Windows OS and common networking concepts.
- Ability to work collaboratively and communicate effectively with clients and team members.
Nice to Have
- Strong troubleshooting and problem-solving skills for hardware, software, and networking issues.
- Excellent communication and customer service abilities.
- Basic knowledge of C# and SQL for scripting and report generation.
- Familiarity with Windows operating systems and networking fundamentals.
Technical Stack
- C#
- SQL
- Windows OS
Team & Environment
You will collaborate directly with the development team to report bugs and improve the product.
Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by law.
