Jacobian is looking for a Support Engineer, Radiology IT to provide technical support for our Clinical Solutions and FFI products. In this role, you will be a critical point of contact for our clients, ensuring the reliability and performance of systems that impact radiologists and healthcare systems worldwide.

What You'll Do

Provide technical support for Clinical Solutions and FFI products via phone, email, and self-service tickets.
Communicate effectively with clients to diagnose issues, manage expectations, and deliver timely resolutions.
Troubleshoot, resolve, and appropriately escalate technical issues; coordinate with L3, Development, and Professional Services as needed.
Document all support activities and maintain accurate ticket status and follow-up through resolution.
Monitor system events and perform operational tasks such as SSL certificate deployment, UAT, and production upgrades.
Create and maintain knowledge base articles and contribute to product releases, testing, and process improvements.
Ensure customer satisfaction and compliance with security, data protection, and healthcare regulatory requirements.

What We're Looking For

A Bachelor’s degree in IT, Computer Science, or a related field (or equivalent certifications and experience).
Experience supporting enterprise applications or implementing software solutions for US or international customers.
Strong knowledge of PC and server hardware, operating systems, networking, and general IT troubleshooting.
Experience with ticketing systems, remote support tools, and complex enterprise software installations.
Working knowledge of databases, web servers, scripting, and common enterprise technologies (e.g., SQL, IIS/Apache).
Familiarity with Healthcare IT environments, including HL7, HIS, RIS/PACS, EMR/EHR, or Medical Transcription systems.
Strong incident management, multitasking, problem-solving, and written and verbal communication skills.

Technical Stack

SQL
IIS/Apache
HL7
HIS
RIS/PACS
EMR/EHR

Team & Environment

You'll be part of a highly international, cross-functional team driving innovation in healthcare.

Benefits & Compensation

Join a fast-growing healthcare technology company at the forefront of AI innovation in radiology.
Own meaningful work that impacts radiologists, healthcare systems, and patient outcomes worldwide.
Opportunity to grow within a highly international, cross-functional team driving innovation in healthcare.
Enjoy flexibility, with adaptable hours and remote work.
Competitive compensation and benefits package, aligned with experience and market standards.