UserEvidence is looking for a Support Engineer for a full-time role ideal for an ambitious Rails developer with 2–4 years of experience. You'll be on the front lines of customer issues, helping triage, troubleshoot, and resolve requests with a high degree of visibility and ownership.

What You'll Do

Work directly with Customer Success and Engineering as the first technical point of contact for resolving customer issues
Triage incoming support tickets, prioritize effectively, and handle most non-bug tasks independently
Own and execute tasks like bulk data imports, exports, and migrations
Set up and troubleshoot integrations like SSO (SAML), Slack, and custom survey templates
Investigate UI inconsistencies, cohort display issues, and broken data links
Write and maintain custom SQL queries for customer-facing reports and data exports
Provide clear, empathetic communication back to customers with well-written explanations
File and escalate verified bugs to product teams with complete reproduction steps
Track recurring issues and contribute ideas for tooling, automation, or product improvements

What We're Looking For

2+ years of experience working in a Rails codebase
Strong SQL skills with the ability to write and optimize queries for real-world reporting
Excellent debugging and problem-solving abilities
Excellent written and verbal communication skills that are clear, warm, and concise
Ability to handle multiple tasks and contexts simultaneously
A proactive mindset focused on preventing issues, not just fixing them
Experience working closely with Customer Success or Support teams
Familiarity with authentication systems like SAML and OAuth