Supabase is hiring a Support Engineer (EMEA - Weekends)

We are seeking Support Engineers to provide world-class **developer support** for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. **You will:** - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. - Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. - Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues). - Identify where internal tooling might be developed or obtained to improve support efficiency. - Reproduce issues, create test cases and improve test coverage, if you have experience with testing. **You are:** - Experienced in customer support, with 3+ years of experience providing developer support to technical customers. - Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it's a plus. - Excellent communication skills and fluency in English. - Skilled in using Linux/Unix operating systems and the command line. - Experienced working with GitHub Issues and Discussions. - Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. - Having a degree in Computer Science is a plus too. **Timezones & Logistics** - It's a full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UTC - We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift. - This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone. **We offer** - 100% remote work from anywhere in the world. No location-based adjustment to your salary. - ESOP (equity ownership in the company) - Autonomous work. We work collaboratively on projects, but you set your own pace. - Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents - Generous Tech Allowance for any office setup you need - Annual Education Allowance - Annually run off-sites. **About the team** - We're a startup. It's unstructured. - Collectively founded more than 30 startups. - Globally distributed team with more than 30 different nationalities. - We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx". - We "dogfood" everything. If you use it in your project, we use it in Supabase. **Process** - The entire process is fully remote and all communication will happen over email or via video chat. - Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call. - If you pass the screen you will be invited to up to four follow-up interviews. - The calls: - usually take between 20-45 minutes each depending on the interviewer. - most of the time, are all 1:1. - will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function. - Once the interviews are over, the team will meet to discuss several roles and candidates and may: - ask one or two follow-up questions over email or a quick call. - go directly to making an offer. [Apply for this Job]