Supabase is looking for a Support Engineer (EMEA) to provide developer support for the Supabase platform. You will triage support cases, monitor feedback channels, and work closely with product engineering and growth teams as part of our globally distributed organization.
What You'll Do
- Provide initial and timely responses to support cases, covering topics from billing to technical implementation.
- Triage support cases by directing users to documentation, code examples, or escalating to appropriate team members.
- Monitor multiple feedback channels, including GitHub Issues & Discussions.
- Identify opportunities to develop or obtain internal tooling to improve support efficiency.
- Reproduce issues, create test cases, and contribute to improved test coverage.
What We're Looking For
- 3+ years of experience in customer support, specifically providing developer support to technical customers.
- Proficient in SQL, ideally PostgreSQL, and comfortable with complex queries.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experience working with GitHub Issues and Discussions.
Nice to Have
- Database administration experience.
- Familiarity with popular JavaScript frameworks like React, Vue, and Svelte, and some experience with Node.js.
- A degree in Computer Science.
Technical Stack
- SQL, PostgreSQL
- Linux/Unix
- GitHub
- JavaScript, React, Vue, Svelte, Node.js
Team & Environment
You will join a globally distributed support team within Supabase's 120+ person organization, working closely with product engineering and growth teams.
Benefits & Compensation
- Fully Remote work with a WeWork membership or co-working allowance.
- ESOP (equity ownership) in the company.
- Tech Allowance to set up your ideal work environment.
- Health insurance: 100% covered for employees, 80% for dependents.
- Annual Off-Sites for the entire company.
- Flexible, asynchronous work.
- Professional Development: annual education allowance.
Work Mode
This is a fully remote role for candidates based in European time zones.
Supabase is an equal opportunity employer.
