About the Role
Role details below.
Responsibilities
- Manage our Jira support help desk, and ensure SLAs are met
- Build and continuously improve the support processes
- Develop & maintain Python scripts
- Manage support requests for customers across different time zones within the US
- Triage customer issues by checking logs, running simple database queries
- Perform root cause analysis for production errors and recommend improvements
- Work with different team members and stakeholders representing all areas of the business
- Regularly prepare and present content to stakeholders within Converge
Team
Structure: Team composed of top-tier professionals across underwriting, technology, and claims
Additional Information
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- The Company is an equal opportunity employer
- Decisions on employment are solely based on an individual's qualifications for the position being filled
- During the recruitment process, reasonable accommodations for disabilities are available upon request
- If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed
