Copeland Cold Chain LP seeks a Support Center Commissioning Technician to provide advanced technical assistance and remote system validation for refrigeration and controls systems. In this role, you will work closely with field technicians, project teams, and stakeholders to ensure systems are properly configured, supported, and transitioned into operational use, supporting our purpose-driven commitment to a sustainable future.
What You'll Do
- Serve as the primary North American Technical and Project Support resource for internal and external stakeholders.
- Provide remote system checkout and validation support, including controller programming, configuration review, and functional testing and troubleshooting.
- Support store onboarding activities, ensuring systems are properly configured and ready for operational support.
- Perform and support Programming Change Requests (PCRs) and configuration updates based on project requirements.
- Deliver frequent ad-hoc technical support and project-related assistance, including escalations and special initiatives.
- Provide remote technical support to diagnose, troubleshoot, and resolve issues related to refrigeration equipment, controls, compressors, valves, sensors, and refrigerant circuits.
- Collaborate with field technicians, project managers, engineers, and internal/external teams to resolve complex issues.
- Act as a subject-matter expert for systems, configurations, and support workflows.
- Maintain accurate records of support and project activities, system programming, configuration changes, and issue resolutions.
- Document programming updates, onboarding activities, and system readiness outcomes.
- Generate reports outlining system performance trends, recurring issues, and recommendations for improvement.
- Contribute to internal knowledge bases, standard work instructions, and technical documentation.
- Support training efforts for technicians and internal teams related to system programming and remote checkout processes.
- Assist in developing training materials, job aids, and reference documentation.
What We're Looking For
- Minimum 3 years of experience in HVAC/R controls.
- Minimum 2 years of experience with BAS, BMS, or facility controls systems.
- Strong troubleshooting and remote support capabilities.
- Ability to manage competing priorities in a fast-paced, SLA-driven environment.
Nice to Have
- Experience supporting food retail refrigeration or case controllers.
- Strong electrical print reading and communication troubleshooting skills.
- Experience supporting large enterprise or retail customers.
Technical Stack
- HVAC/R controls
- BAS, BMS, and facility controls systems
- Refrigeration equipment, compressors, valves, and sensors
Team & Environment
You will collaborate with field technicians, project managers, engineers, and internal/external teams in a culture defined by passion, openness, and collaboration.
Benefits & Compensation
- Annual compensation range: $70,000-$95,000
- Flexible and competitive benefits plans including medical insurance, dental and vision coverage, and a 401(k).
- Flexible time off plans, including paid parental leave, vacation, and holiday leave.
- Investment in end-to-end development of employees.
Work Mode
This is a fully remote position open to candidates across North America.
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.
