QHR Health, LLC dba Ovation Healthcare is hiring a remote Support Lead Office Assistant for its Central Staffing team. You will be responsible for managing a key administrative function, performing complex duties involving data analysis and regular reporting, while championing a culture focused on safety, compassion, and exceptional service.
What You'll Do
- Perform regular reporting by pulling data from multiple systems and combining it in Excel.
- Provide third-party platform support including ticket submission, UX testing, and follow-up for timely resolution.
- Conduct intake calls/meetings with end users, secure screenshots or recordings of platform issues, and submit support tickets via the platform portal.
- Attend weekly ticketing support calls, gather additional information, and test suggested solutions.
- Manage a primary administrative function for a department or general office.
- Orient and train employees regarding system and hospital policies and procedures; may direct and review the work of lower-level office clerks.
- Develop and produce reports, letters, memoranda, minutes, and other departmental correspondence.
- Maintain and update files for your area of responsibility.
- Identify and respond to problems with appropriate action and follow-up; review departmental processes to seek improvement.
- Ensure safe care to patients, staff, and visitors by adhering to all relevant policies, procedures, and standards.
- Promote individual professional growth by meeting requirements for mandatory and continuing education.
- Model service standards by providing safe, caring, personalized, and efficient experiences.
What We're Looking For
- High School Diploma preferred.
- At least eight (8) years of current clerical experience.
- Advanced computer skills.
- Supervisory skills and the ability to manage a function.
- Ability to perform complex and diverse administrative duties involving application of procedures, independent analysis, interpretation of data, and demonstrated appropriate judgment.
Nice to Have
- Familiarity with recruitment processes.
- Experience with recruitment-related platforms.
- Outlook, MS Calendar, and Zoom experience.
Technical Stack
- Excel
- Outlook
- MS Calendar
- Zoom
Work Mode
This is a hybrid, remote position.
Ovation Healthcare is an equal opportunity employer.
