Supervisor, Operations QA oversees a team responsible for maintaining high standards in pharmaceutical services operations. This role ensures consistent quality across multiple client programs by managing daily performance, compliance, and employee development.
Key Responsibilities
- Lead and supervise Quality Assurance Associates, monitoring daily activities and ensuring adherence to SOPs and client-specific business rules
- Manage team scheduling, payroll, productivity tracking, and performance evaluations with a focus on continuous improvement
- Deliver coaching and feedback, supporting onboarding, training, and professional growth aligned with program goals
- Coordinate regular meetings with operations and program leads to share performance insights and improvement strategies
- Act as subject matter expert across multiple pharmaceutical clients, interpreting requirements and resolving complex inquiries
- Support audit readiness and ensure monthly QA targets are achieved
- Analyze quality data to identify trends, training gaps, and opportunities for operational efficiency
- Develop and recommend corrective actions to improve service quality and customer experience
- Collaborate with cross-functional teams during implementation of new processes or systems
- Educate frontline staff and managers on quality standards and compliance expectations
- Oversee QA documentation and tools to support accurate delivery of customer and patient-facing outcomes
Qualifications
Candidates should hold an Associate Degree or have at least five years of supervisory experience. Required experience includes 3–5 years in operations quality assurance or a minimum of one year in team leadership. Prior work in pharmaceutical operations, benefit investigations, or claims processing is essential. Proficiency in Excel, Word, and PowerPoint is expected, along with strong data analysis and communication skills. Familiarity with Lean Six Sigma or process improvement methodologies is preferred.
Work Environment
This is an onsite position based at CRx offices, with up to 10% travel between locations. The role supports a mission-driven culture focused on simplifying prescription access through collaboration among diverse professionals including pharmacists, developers, and service specialists.
