Evernorth Health Services is looking for a Supervisor, Intake Operations to guide a high-performing team dedicated to patient access and operational excellence. In this role, you will supervise daily intake workflows, develop team capabilities, and ensure processes run smoothly and efficiently.

What You'll Do

Supervise daily intake operations by assigning tasks, supporting staff, monitoring outcomes, and reporting key updates to leadership.
Maintain expertise across functional areas including onboarding, insurance verification, authorization, patient advocacy, and support services.
Develop work schedules, implement departmental guidelines, conduct staff meetings, and communicate updates related to processes and contracts.
Lead recruitment, hiring, onboarding, training, and competency development to maintain a skilled and engaged workforce.
Monitor team performance, provide coaching, conduct evaluations, and recommend corrective action when needed.
Ensure productivity goals, regulatory requirements, and accreditation standards are consistently met.
Serve as a resource for intake personnel, addressing questions and supporting problem resolution.
Model organizational competencies and behaviors in all interactions and leadership activities.

What We're Looking For

Experience in intake operations, healthcare administration, or related supervisory roles.
Strong leadership, communication, and organizational skills.
Ability to manage multiple priorities and support team success in a fast-paced environment.
Proficiency with Microsoft Office and related workflow systems.

Nice to Have

Healthcare or pharmacy operations experience.
Experience with accreditation standards and process improvement initiatives.

Technical Stack

Microsoft Office
Related workflow systems

Benefits & Compensation

Compensation: $60,300 - $100,500 per year
Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
401(k), company paid life insurance, tuition reimbursement.
Minimum of 18 days of paid time off per year and paid holidays.
Eligible to participate in an annual bonus plan.

Work Mode

This position follows a hybrid work model.

Evernorth is dedicated to improving the health and vitality of those we serve and is committed to enhancing the lives of our clients, customers and patients. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.