AnewHealth is looking for a Supervisor, Engagement to lead the day-to-day operations of our Patient Engagement Center. You will supervise a team of pharmacy technicians and specialists in a dynamic inbound call center environment, working alongside Pharmacy Managers to drive department efficiencies and support company goals.
What You'll Do
- Supervise the day-to-day operations of our engagement call center with accountability to key performance indicators such as service and quality
- Evaluate performance and provide feedback to team members
- Demonstrate and maintain a positive work environment and resolve issues effectively
- Showcase the capacity to effectively multi-task and delegate assignments based on department work load
- Prepare, monitor, and follow up with workflows, scheduling, and other operational activities
- Demonstrate superior written and verbal skills to collaborate with internal partners
- Execute continuous improvement initiatives
- Lead teams through a fast paced and evolving environment
- Perform other leadership duties as assigned
What We're Looking For
- 1-3 years of prior supervisory experience
- Goal-oriented mindset and ability to work independently
- Exceptional verbal and written communication skills
- Exceptional attendance record and ability to be flexible
- For internal candidates, no active performance management or corrective action
Nice to Have
- Previous call center experience
- Proven track record of leading teams in fast paced environment
Team & Environment
You will lead Pharmacy technicians and specialists in our inbound call center, working alongside Pharmacy Managers.
Benefits & Compensation
- Medical/dental/vision coverage effective 1st of the month following date of hire
- Flexible spending accounts
- Company-paid life insurance and short-term disability
- Voluntary benefits
- 401(k) plan
- Paid Time Off
- Paid holidays
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment.
