Firstsource is hiring a Subject Matter Expert to join our team. In this role, you will be instrumental in building the capabilities of our employees to deliver high-quality healthcare solutions. You will design and deliver training programs that enhance the knowledge and skills of our team, ensuring they are well-equipped to serve healthcare providers and hospitals effectively.
What You'll Do
- Collaborate with leadership to design, develop, and update training programs aligned with business objectives.
- Conduct engaging training sessions, workshops, and seminars for employees at all levels.
- Develop training materials, including presentations, e-learning modules, and instructional guides.
- Ensure team members have a deep understanding of HPHS products, services, and healthcare industry best practices.
- Deliver training on regulatory and compliance requirements relevant to the healthcare sector.
- Provide training to improve interpersonal skills, communication, sales techniques, and product knowledge.
- Create assessments to evaluate training effectiveness and drive continuous improvement.
- Facilitate the onboarding process for new employees, ensuring smooth integration.
- Maintain accurate records of training activities and employee progress.
- Work with cross-functional teams to identify training needs and align programs with business goals.
- Keep up-to-date with industry trends, healthcare regulations, and emerging technologies.
What We're Looking For
- High school diploma or equivalent.
- At least 1 year of experience in designing and delivering employee training and development programs.
- Strong verbal and written communication and presentation skills.
- Proficiency in instructional design and content development.
- Knowledge of e-learning tools and learning management systems.
- Excellent interpersonal skills and the ability to work well with diverse teams.
- Strong organizational and project management skills.
- Ability to work independently with effective time management.
- Ability to adapt to a dynamic work environment.
- Ability to work a flexible schedule to accommodate employee training.
- Ability to travel for onsite training.
- Possession of a valid driver’s license and ability to meet company motor vehicle insurance standards.
- Ability to download 2-factor authentication application(s) on a personal device.
- Ability to pass a required pre-employment background investigation, including criminal history, work authorization verification, and drug test.
Nice to Have
- Certification in training and development.
- Experience in healthcare or related industries.
- Familiarity with healthcare industry standards and regulations.
Team & Environment
You will be part of the Health Plan and Healthcare Services Department and will report directly to the Assistant Manager - Training and Development.
Benefits & Compensation
- Compensation: $22/hr.
Work Mode
This role is onsite.
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law.
