Jobgether is looking for a Strategic Solutions Engineer, West (Remote - US) to act as a bridge between business needs and technical solutions. You will guide enterprise clients through the discovery, design, and implementation of AI-powered customer experience platforms, translating technical complexity into clear business value and driving measurable outcomes.

What You'll Do

Partner with clients to uncover business objectives, technical environments, and operational challenges, mapping them to AI-driven solutions.
Lead technical discovery sessions, analyzing contact center infrastructure, telephony, CRM, and workforce management systems.
Translate client requirements into scalable, high-value solution architectures, ensuring alignment with business goals.
Design and deliver compelling product demonstrations highlighting AI capabilities, virtual agents, real-time coaching, and analytics.
Own the technical execution of proof-of-value engagements, including integrations and AI-powered workflows.
Conduct ROI workshops and build business case models linking AI solutions to measurable impact such as efficiency, cost reduction, and improved customer satisfaction.
Serve as a liaison between Sales, Product, and Engineering teams, providing insights on platform capabilities, customer needs, and market trends.

What We're Looking For

7+ years in customer-facing roles.
1–3 years in pre-sales, solutions engineering, or consulting for enterprise software or contact center solutions.
Strong knowledge of contact center systems, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms.
Deep understanding of AI/ML technologies, particularly large and small language models applied to conversational AI.
Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.
Ability to communicate complex solutions clearly to both technical and business audiences.
Consultative mindset with proven ability to influence stakeholders and guide strategic conversations.
Self-starter, fast learner, and motivated to drive customer value in a high-growth, collaborative environment.

Technical Stack

Contact center systems (SIP, SBCs, ACDs, IVRs)
CCaaS platforms
AI/ML technologies, large and small language models
Conversational AI
Real-time systems
CRM tools (e.g., Salesforce)
Analytics platforms
SaaS solution architecture

Team & Environment

You will collaborate closely with sales and engineering teams in a dynamic, innovative, and high-growth environment.

Benefits & Compensation

Salary range of $175,000–$205,000 + equity.
Comprehensive medical, dental, and vision coverage for you and your family.
Flexible PTO and paid parental leave.
Retirement savings plans to support long-term financial planning.
Remote work setup budget and monthly wellness/communication stipend.
In-office meals and commuter benefits for onsite employees.
Opportunities to work with advanced AI technologies in a collaborative, innovative team.