Zendesk is hiring a Staff Software Engineer to lead critical initiatives around our Zuora Billing, Mediation, and Revenue platforms. In this role, you will architect, design, and implement enhanced billing solutions while driving transformation projects such as Orders Actions, Order to Revenue (OTR), Metering, Native Ramps, and Advanced Consumption Billing.
What You'll Do
- Lead requirements gathering, documentation, and prioritization for billing transformation projects.
- Analyze business processes to design scalable, efficient billing and revenue recognition solutions.
- Drive implementation efforts by collaborating with cross-functional teams.
- Ensure alignment with compliance and revenue recognition standards.
- Facilitate testing, user acceptance, and rollout of new billing features.
- Proactively identify improvement opportunities to support Zendesk’s evolving AI-driven product portfolio.
- Lead the configuration of Zuora Mediation, Billing and RevPro to meet business requirements.
- Provide in-depth functional knowledge of Zuora Billing and RevPro.
- Provide mentorship and guidance to junior engineers, analysts and team members.
- Stay current with industry best practices, Zuora updates, and billing trends.
What We're Looking For
- 8+ years of experience in software engineering roles supporting SaaS billing and revenue operations.
- Deep expertise with Zuora Billing, Mediation, and Revenue Recognition modules, including design and configuration knowledge.
- Proven track record of delivering complex billing transformations such as Consumption Billing, Order to Revenue, Metering, Native Ramps.
- Strong understanding of SaaS subscription lifecycle, revenue recognition principles (ASC 606/IFRS 15), and compliance standards.
- Knowledge of integrating Zuora with other boundary systems (e.g., Salesforce CPQ, Salesforce CRM, Netsuite ERP, Avalara and financial reporting systems).
- Proficiency in business process modeling and tools like Lucid Chart, JIRA, Asana, or similar platforms for project tracking and management.
- Experience working with cross-functional stakeholders in sales, finance, product management, and engineering.
- Excellent analytical, communication, and documentation skills.
- Ability to manage multiple high-impact projects simultaneously in a fast-paced, dynamic environment.
- Experience with Agile methodologies and collaboration tools.
- Bachelor’s degree in Software Engineering, Business, Finance, Information Systems, or related field.
Nice to Have
- Advanced degree or relevant certifications are a plus.
- Prior experience or exposure to AI product billing models and emerging market monetization strategies is highly desirable.
Technical Stack
- Zuora Billing
- Zuora Mediation
- Zuora RevPro
- Salesforce CPQ
- Salesforce CRM
- Netsuite ERP
- Avalara
Team & Environment
Partners closely with business stakeholders, product managers, and technical teams.
Benefits & Compensation
- Compensation range: $164,000.00-$246,000.00
Work Mode
This role offers a hybrid work mode and is open to candidates within the United States.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
