Lola Blankets is looking for a Staff Software Engineer, Backend (AI Agent Integrations) to lead the architecture and technical direction of our AI Agent integration platform. You will define how AI Agents connect to, operate within, and scale across complex enterprise ecosystems, working at the intersection of distributed systems, real-time communication, enterprise integrations, and AI Agent orchestration.
What You'll Do
- Lead the architecture and evolution of our AI Agent integration framework across CCaaS platforms.
- Design scalable, extensible backend systems that manage real-time conversation state, session lifecycle, and context propagation.
- Establish architectural patterns for AI-to-human handoff that ensure durability, reliability, and seamless customer experience.
- Define integration strategies for voice, chat, messaging, routing, and agent desktop APIs across enterprise platforms.
- Drive system design for high availability, low latency, and fault tolerance in real-time environments.
- Set standards for observability, monitoring, incident response, and operational excellence.
- Partner closely with ML engineers to operationalize AI Agent capabilities into production-grade systems.
- Influence technical roadmap and prioritization in collaboration with engineering leadership.
- Mentor senior engineers and raise the bar for backend engineering excellence across the organization.
- Lead complex cross-team technical initiatives from design through production rollout.
What We're Looking For
- Bachelor’s degree in Computer Science or a related field.
- 8+ years of experience building scalable backend systems in production environments.
- Demonstrated experience leading architecture for large-scale distributed systems.
- Deep expertise in API design (REST, gRPC) and service-oriented architectures.
- Strong understanding of real-time communication systems and low-latency system design.
- Experience designing integrations with third-party enterprise platforms and APIs.
- Proven track record of driving technical direction across teams.
- Experience with containerized environments (Kubernetes, Docker).
- Experience with cloud platforms such as AWS, GCP, or Azure.
- Strong expertise in reliability engineering, observability, and enterprise-grade security.
Nice to Have
- Experience with CCaaS platforms, contact center systems, or real-time communications is highly valued.
- Familiarity with AI Agents, LLM-based systems, or AI orchestration platforms is a strong plus.
Technical Stack
- Kubernetes
- Docker
- AWS
- GCP
- Azure
Team & Environment
You will be part of the AI Agent team.
Benefits & Compensation
- Variety of medical, dental, and vision plans.
- Paid parental leave.
- Monthly Health & Wellness allowance.
- Work from home office stipend.
- Lunch reimbursement for in-office employees.
- PTO: 3 weeks in Canada.
- Base salary (varies by experience, skillset, location) plus equity.
Work Mode
This role is open to candidates based in the US or Canada.
Lola Blankets is an equal opportunity employer.
