Zendesk is hiring a Staff Software Engineer to be a technical leader responsible for defining architecture, execution strategy, and long-term technical roadmap. You will lead development of a feature-rich system that helps company admins onboard, adopt, and manage Zendesk products, while empowering internal teams to integrate their solutions efficiently.
What You'll Do
- Contribute to the code at the core of Zendesk’s support product.
- Break complex features into granular pieces of work to facilitate incremental feedback cycles.
- Take ownership of features and collaborate with Tech Leaders to design and implement complete solutions.
- Contribute to technical discussions and decision-making with other teams and partners across the global engineering organisation.
- Prioritise and estimate work balancing feature delivery with the management of tech debt.
- Participate in and lead activities such as pairing sessions and code reviews to facilitate continuous self-improvement for the whole team.
- Work closely with designers and product managers to help define the future of the product.
- Triage customer issues in partnership with Product Managers.
- Provide operational support for services in Production.
- Actively look for ways to improve the observability, performance, reliability and security of services.
- Show strategic forward-thinking and provide technical leadership to drive near-to-mid-term success (1-2 years).
What We're Looking For
- 9+ years of experience in full-stack software engineering, with expertise in building enterprise-scale SaaS or large web applications.
- Strong proficiency in any of the programming languages: Java, Ruby on Rails, GoLang, Scala, Typescript, NodeJs or any other object oriented language.
- 9+ years of experience working with JavaScript and TypeScript, as well as frameworks like React and Redux.
- Solid experience with MySQL or similar. A knack for writing efficient queries and optimizing performance in high-traffic environments.
- A track record of delivering large-scale, high quality, and resilient web systems.
- Strong verbal, written, and interpersonal communication skills in English.
- The ability to understand and communicate sophisticated concepts in a relevant and considerate manner.
- Experience solving difficult problems across multiple systems.
- Experience coaching engineers, leading brainstorming discussions, and facilitating engineers working together to make decisions in a collaborative environment.
- Ability to influence without authority, inspire and mentor others.
- A culture of learning, growth, and innovation.
- Comfortable jumping into unfamiliar codebases and languages.
Nice to Have
- Experience/knowledge of front end technologies.
Technical Stack
- Ruby on Rails, MySQL, Redis, Go, Java
- gRPC, REST APIs, Kafka event streams, GraphQL
- Kubernetes, Docker, Spinnaker, AWS, Datadog
Work Mode
This is a hybrid role based in Pune, India. We foster a hybrid way of working designed at the team level for connection, collaboration, learning, and celebration.
Zendesk is an equal opportunity employer, considering individuals without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
