Responsibilities
- Operate and maintain ServiceNow’s global cloud network infrastructure, including backbone routing, top-of-rack (TOR) switching, VPN services, and application delivery controller (ADC) systems.
- Troubleshoot and resolve network issues, including urgent operational events.
- Participate in 24/7 on-call rotation, including weekends, as part of the Network Operations Engineering team.
- Maintain software-defined, declarative infrastructure at scale using automation tools such as Ansible, GitLab.
- Perform software upgrades, version control, and security patching across production systems.
- Proactively analyze network metrics such as capacity, latency, and availability to detect and prevent outages.
- Support network operations in private and hybrid multi-cloud environments (e.g., Azure, AWS, GCP).
- Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability.
- Review, consult, and prepare for planned changes and releases to the production environment.
- Create and maintain detailed documentation of infrastructure, automation, and standard operating procedures.
- Provide feedback to infrastructure architects and contribute to design discussions for new initiatives.
- Collaborate with peer teams building world-class networking and orchestration solutions.
- Evaluate, adopt, and implement new open-source and commercial tools and technologies.
- Contribute to processes and automation to build a low-touch, continuous deployment pipeline with near-zero downtime and high success rates.
- Drive automation to enable rapid deployment and updates across large-scale environments.
Requirements
- Passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards).
- US citizens, US naturalized citizens or US Permanent Residents, holding a green card.
Additional Information
- This position will include supporting our US Public Sector customers.
- This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.
- Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
