Treeline is hiring a Staff IT Engineer

About the Role

Lead end-to-end IT service delivery and technical strategy for customer environments, driving automation, security, and operational excellence through modern tooling and scalable processes.

Responsibilities

• Serve as the senior technical lead for customer service delivery, overseeing endpoint strategy across macOS, Windows, and mobile platforms, along with management via Fleet, identity through Okta, security with CrowdStrike, network access using ZTNA solutions like Tailscale or Twingate, and collaboration tools including Google Workspace and Slack.
• Lead onboarding and migration initiatives for new customers, evaluating existing IT setups, identifying gaps in tooling, designing target architectures, and executing seamless transitions to the platform with minimal operational impact.
• Champion automation by identifying manual processes, collaborating with internal automation teams to develop scalable solutions, and advancing service delivery from reactive support to proactive, code-driven operations.
• Act as the primary technical escalation point for critical issues, resolving high-severity incidents, managing vendor interactions on behalf of customers, and ensuring adherence to all service level commitments.
• Configure and maintain the ITSM/ESM layer across customer environments, including ticket routing logic, SLA policies, workflow templates, and escalation procedures to ensure consistent, auditable service operations.
• Develop and maintain standardized runbooks, integration guides, and operational procedures in the company’s playbook library to enable reproducible environments and institutional knowledge sharing.

Requirements

• 5 to 8 years of progressive experience in IT engineering, preferably in managed services or multi-customer environments where full ownership of end-to-end systems was required.
• Extensive hands-on administration of core platforms including Okta, Fleet MDM, CrowdStrike, and comparable enterprise-grade IT tools.
• Proven experience implementing and managing ITSM or ESM platforms such as Jira Service Management, Halo PSA, ConnectWise, Ravenna, or Serval in multi-tenant or multi-customer settings, with deep configuration and workflow-building expertise.
• Solid understanding of network access and security architecture, including zero-trust network design, ZTNA tools like Tailscale, DNS management, and firewall policy implementation.
• Ability to lead technical discussions with executive stakeholders, translating technical details like device compliance into strategic risk assessments for leadership.
• Experience managing high-impact incidents, including incident postmortems, customer communications, and implementing systemic improvements to prevent recurrence.
• Proficiency in scripting and automation using Python, Bash, or workflow platforms like Workato or Make to bridge manual processes and scalable automation.

Tech Stack

Okta, Fleet MDM, CrowdStrike, Tailscale, Twingate, Zscaler, Google Workspace, Slack, Google Meet, Zoom, Jira Service Management, Halo PSA, ConnectWise, Ravenna, Serval, Python, Bash, Workato, Make

Benefits

• Equity stake in a venture-backed company preparing for public launch, offering meaningful ownership during a pivotal growth phase.
• Direct access to leadership and engineering teams, enabling customer insights to directly influence product development and platform evolution.

Compensation

Not specified

Work Arrangement

Not specified

Team

Not specified

Not specified