Mozilla Corporation is seeking a Staff Data Scientist - Operations to be a strategic partner in improving our operational efficiency, effectiveness, and scale. You are a hands-on builder with a strong analytical toolkit and fluency in AI technologies who will lead foundational reporting, automate critical workflows, and identify opportunities to reduce cost and improve performance across Global Operations.
What You'll Do
- Lead the development of foundational reporting and metrics infrastructure for Global Operations, enabling timely, trusted visibility.
- Design and scale measurement frameworks that surface operational trends and performance drivers.
- Apply AI and automation tools (e.g., LLMs, GPT-based summarization, anomaly detection) to eliminate manual workstreams and improve productivity.
- Prototype and implement automation use cases that drive operational efficiency and compliance.
- Define and implement core operational metrics reflecting efficiency, effectiveness, and service quality.
- Partner with operations and product teams to define measurement needs, identify gaps, and implement tracking.
- Standardize operational metrics and dashboards in Looker, ensuring self-serve access and consistency.
- Drive root cause analysis and opportunity sizing to surface the highest-value areas for investment.
What We're Looking For
- BS or MS in Data Science, Statistics, Computer Science, or a related field.
- 5+ years of experience in data science or analytics, with demonstrated work on operations-focused projects.
- Hands-on experience with AI tooling and prototyping, particularly for process automation (LLMs, APIs, NLP, anomaly detection).
- Familiarity with operational domains such as Customer Experience (CX), Trust & Safety (T&S), or Ad Ops.
- Strong proficiency in SQL, and experience building data pipelines and dashboards using tools like Looker.
- Proficiency in Python or R for modeling, prototyping, and automation.
- Experience with metric standardization, KPI frameworks, and experimentation in operational settings.
- Ability to work cross-functionally, communicate with clarity, and prioritize speed over perfection when needed.
- Deep sense of ownership, curiosity, and urgency in solving problems that improve organizational productivity.
- A global, privacy-respecting perspective aligned with Mozilla’s values.
Technical Stack
- SQL, Looker
- Python, R
- LLMs, APIs, NLP
Team & Environment
You'll be supporting Global Operations, partnering with operations and product teams.
Benefits & Compensation
- Generous performance-based bonus plans
- Rich medical, dental, and vision coverage
- Generous retirement contributions with 100% immediate vesting
- Quarterly all-company wellness days
- Country specific holidays plus a day off for your birthday
- One-time home office stipend
- Annual professional development budget
- Quarterly well-being stipend
- Considerable paid parental leave
- Employee referral bonus program
- Other benefits (life/AD&D, disability, EAP, etc.)
Work Mode
This role is remote and open to global applicants.
We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.
