Remote, New York, New York, United States Remote (Country) Employment $118,500 - $183,675

ServiceNow is hiring a Sr Solution Consultant - Intelligent Automation

About the Role

This role involves partnering with clients to understand business challenges and design intelligent automation solutions that drive digital transformation and measurable outcomes.

Responsibilities

  • Collaborate with clients to assess business processes and identify automation opportunities
  • Design and present customized solution architectures aligned with client goals
  • Lead discovery workshops and requirements-gathering sessions
  • Translate business needs into technical workflows and system configurations
  • Support sales teams with solution demonstrations and proof-of-concept development
  • Provide expert guidance on best practices for intelligent automation adoption
  • Assist in scoping and planning implementation timelines and milestones
  • Work closely with technical teams to ensure solution accuracy and scalability
  • Act as a trusted advisor throughout the customer lifecycle
  • Address client concerns and provide strategic recommendations
  • Stay current with industry trends and emerging automation technologies
  • Contribute to internal knowledge-sharing and training initiatives
  • Document solution designs and implementation approaches
  • Ensure alignment between business objectives and technical delivery
  • Support customer onboarding and change management activities

Nice to Have

  • Master's degree in a technical or business discipline
  • Certification in process automation or related technologies
  • Hands-on experience with robotic process automation tools
  • Background in IT operations or service delivery
  • Exposure to AI-driven automation solutions
  • Prior consulting experience in large-scale system deployments
  • Familiarity with agile methodologies
  • Knowledge of data integration patterns
  • Experience in regulated industries such as finance or healthcare

Compensation

Competitive salary and benefits package

Work Arrangement

Hybrid work model with flexibility based on location and role requirements

Team

Part of a dynamic, customer-focused team delivering enterprise automation solutions

Why This Role Matters

  • Organizations are increasingly adopting automation to improve efficiency and reduce operational costs. This role plays a key part in shaping how clients leverage technology to modernize their workflows and achieve strategic goals.
  • The consultant serves as a bridge between business challenges and technical solutions, ensuring clients realize value quickly and sustainably.

What You’ll Do

  • Engage directly with enterprise clients to understand pain points and objectives
  • Design end-to-end automation strategies that align with business priorities
  • Deliver compelling solution demonstrations and technical validations
  • Collaborate across teams to ensure seamless project execution and customer success

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About company
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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Job Details
Department Intelligent Automation (IA) Team
Category other
Posted 2 months ago