CrowdStrike is looking for a Senior ServiceNow Developer to join our fast-growing IT Applications team. In this remote role based in India, you will design and build first-class solutions to meet evolving business requirements, discover creative ways to solve challenges, and improve software capabilities.
What You'll Do
- Develop, test, and document working custom development, integrations, and data migrations for ServiceNow features, applications, and projects.
- Translate business requirements into well-architected solutions that best leverage the ServiceNow platform.
- Design and develop a workflow framework that can be applied to many workflows and continuously seek new opportunities to improve current manual processes.
- Participate in code reviews for ongoing projects to ensure high code quality and appropriate design patterns.
- Execute test plans to ensure quality solutions are delivered.
- Communicate with team members and stakeholders to ensure effective collaboration throughout all phases of development, testing, and deployment.
- Provide detailed estimates and work breakdown structure for assigned tasks.
- Handle Incidents per published SLAs, ensuring system stability by maintaining required maintenance tasks, and address any system issues impacting SLAs or platform health.
- Mentor, advise, and support team members.
- Maintain a flexible and proactive work environment.
What We're Looking For
- Bachelor’s degree in computer science or equivalent experience, typically 5+ years of IT Service Management / ServiceNow experience.
- At least three years of software development and two years of ServiceNow application development.
- Good understanding of the ServiceNow Common Service Data Model (CSDM).
- ServiceNow Certified Systems Administration (CSA) certification.
- ServiceNow Certified Application Developer certification.
- Self-motivated and creative.
- Understanding of how to build reusable, lightweight code in JavaScript, including writing comprehensive tests to ensure code coverage.
- Working knowledge of at least 2 years experience writing JavaScript code.
- At least 2 years of experience implementing a specific ServiceNow module such as CMDB, HR, Employee Center Pro, ITSM, etc.
- Experience developing REST/SOAP API.
- Experience with ServiceNow version control and update sets.
- Experience with ServiceNow upgrades and skipped update remediation.
- Strong problem solving abilities and communication skills.
- Experience with SDLC methodologies like Agile, Kanban, Scrum, Scaled Agile.
- Security minded and strong working knowledge of vulnerabilities.
Nice to Have
- Hands-on development experience with one or more of the following modules/products: HAM/SAM, Now Assist and Virtual Agent, Employee Center Pro, HRSD, SecOps, GRC/IRM, Environmental, Health, & Safety Management.
- Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.).
- ITIL V3 / V4 Foundation or above.
Technical Stack
- ServiceNow
- JavaScript
- REST/SOAP API
Team & Environment
You'll be joining the IT Applications team at CrowdStrike.
Benefits & Compensation
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Work Mode
This is a remote position open to candidates based in India (IND).
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
