Mod Op is hiring a Sr. Program Manager to serve as the central orchestrator for our full-service agency expertise. In this role, you will lead complex, cross-channel marketing initiatives and multi-SBU programs for enterprise clients, managing end-to-end orchestration while building trust and guiding cross-functional teams.

What You'll Do

Connect marketing execution to business outcomes by translating client strategy into actionable execution plans.
Manage large, multi-workstream programs for enterprise clients with deliverables that thread multiple Mod Op services.
Build trust and results through transparent and productive client communication as the face of delivery.
Drive consistent program structures, status reporting, profitability monitoring, media plans, and scope/budget management.
Own end-to-end delivery accountability: timelines, quality, dependencies, risk mitigation, and program health.
Align and schedule work and teams including defining activities, sequence, dependencies, and resource requirements.
Ensure all deliverables sent to the client are top quality and meet expectations.
Oversee financial performance and delivery progress across programs, including forecasting, pacing, and profitability optimization.
Identify and mitigate workflow, timing, or resourcing risks across delivery streams.
Maintain accurate and proactive reporting to both internal and client stakeholders.
Ensure forecasts include allocations for both billable and non-billable time within 5 business days of the opportunity being opened.
Actively communicate staffing needs on opportunities opened that will require staffing within the next 30 days.
Serve as the internal delivery liaison, guiding and supporting cross-functional team members.
Mentor PMs and junior leaders, helping to develop business acumen, stakeholder management skills, and team accountability.
Partner with Mod Op leaders to ensure appropriate resourcing and staffing plans.
Identify and improve processes that elevate efficiency, clarity, and delivery excellence.

What We're Looking For

10+ years experience in program management within a full-service agency environment.
Proven success managing large-scale, multi-disciplinary enterprise marketing programs.
Deep understanding of integrated marketing functions and channels: brand, media, content/creative, CRM, marketing automation, digital strategy, analytics, and technology.
Strong leadership presence and business acumen, with the ability to guide both internal and client conversations at the executive level.
Demonstrated experience managing complex budgets, forecasts, scopes, and delivery timelines.
Knowledge of both B2B and B2C client business operations, and how they differ.
Excellent communication, facilitation, and executive presentation skills.
Strong understanding of project management methodologies and ability to apply appropriately.
Experience leveraging project management and financial tools/software.

Nice to Have

PMP, Scrum, or similar certification is a plus.

Team & Environment

You will guide and support cross-functional team members. Our culture is built on teamwork, client collaboration, powerful storytelling, stunning design, and thoughtful problem-solving. Clients represent a breadth of industries, and every project presents new and interesting challenges.

Benefits & Compensation

Health, dental and vision benefits
401k plus matching
Life Insurance
Generous time off plus December holiday closure
Hybrid remote/in-office work schedule
Fun company culture with a great balance of work and play
Individual offices

Work Mode

This role follows a hybrid remote/in-office work schedule.

Mod Op, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.