Responsibilities
- Ship meaningful improvements to lifecycle infrastructure that expand the team’s ability to execute campaigns at scale.
- Establish an experimentation program with clear testing cadence, AI-assisted workflows, and documented hypotheses tied to starter and supporter lifecycle stages and insights.
- Expand and evangelize lifecycle data and reporting to give the LCM team and cross-functional partners visibility into engagement, activation, and retention performance.
- Implement AI-powered capabilities into the lifecycle program with documented performance baseline and iteration plan.
- Build strong cross-functional partnerships with product, engineering, data science, design, and marketing to unlock bigger, bolder product ideas.
Requirements
- 4-6 years of overall product growth, and/or marketing experience, with at least 4 years of lifecycle experience.
- Experience in retention strategy, churn reduction, customer lifecycle, and multi-channel messaging strategy (e.g. SMS, push, email).
- Strong preference for a PM or product-adjacent background with a desire to operate in a product-led culture.
- Experience managing a technical email roadmap with engineering.
Nice to Have
- Iterable experience (or comparable platform) as a lifecycle/email marketing platform is a plus.
Work Arrangement
Remote (Country)
Team
Structure: Product team. Reports to: VP of Product
Additional Information
- Professional-level English proficiency is required for all roles.
- All resumes and application responses must be submitted in English.
- The company is open to remote work within the United States and Canada.
- Compensation is based on a predetermined salary scale, level, and cost of labor for location.
- Benefits and perks vary based on location.
- The company provides reasonable accommodations for candidates with disabilities throughout the recruitment process.
- Change.org participates in E-verify.
- Demographic information collection is optional, anonymous, and not used in hiring decisions.
