Dialpad is looking for a Sr. Manager, Global Payroll to serve as the strategic operational lead for our global function. You will evolve the payroll department from a functional necessity into a world-class center of excellence, ensuring flawless execution across the US, Canada, EMEA, and APAC for our high-growth, global workforce.
What You'll Do
- Oversee all aspects of Dialpad’s global payroll, ensuring 100% accuracy, timeliness, and compliance with local labor laws and statutory requirements.
- Serve as the subject matter expert and final escalation point for all payroll issues, including those related to tax, benefits, garnishments, leave of absence, and equity.
- Lead quarter-end and year-end payroll processes, including tax reporting, compliance filings, and W-2/equivalent statement delivery globally.
- Ensure strict compliance with all federal, state, and local payroll tax regulations and labor laws in the US, and all equivalent statutory requirements in international jurisdictions.
- Develop, implement, and maintain SOX-compliant internal controls, documentation, and governance frameworks for all global payroll processes to ensure audit and IPO readiness.
- Manage and/or support payroll-related audits (e.g., external financial, 401k, Workers' Compensation).
- Oversee tax registrations, amendments, and adjustments globally, partnering closely with the Tax department.
- Collaborate closely with cross-functional teams, including Accounting, Finance, People Operations (HRIS/Benefits/Compensation), and Legal to streamline end-to-end payroll processes and data integration, and troubleshoot complex issues.
- Own the month-end close activities for payroll, including the review and approval of payroll-related journal entries, balance sheet reconciliations, and variance analysis for all regions.
- Drive strategic initiatives such as payroll system operational and reporting upgrades, workflow automation, and expansion into new countries/entities.
- Embrace and lead AI transformation within the Payroll organization.
- Lead a high-performing team of payroll specialists, fostering a culture of professional growth, accountability, and high-touch service levels (SLAs).
What We're Looking For
- 10+ years of experience in payroll management.
- At least 5 years in a leadership role managing global payroll operations.
- Strong proficiency with Workday Payroll software (3+ years) is required.
- Expertise in US multi-state tax regulations and labor laws.
- Solid understanding of international payroll practices (specifically Canada, EMEA, and APAC).
- Proven experience in managing and developing high-performing teams.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Excellent communication and interpersonal skills.
- Advanced Excel skills (VLOOKUPs, pivot tables, complex formulas) with the ability to translate raw data into actionable financial insights.
- Strong working knowledge of the payroll implications for equity-based compensation, including for stock options and RSUs.
- A track record of successfully managing and scaling teams in a fast-paced, high-growth setting.
Nice to Have
- Proven experience in public or pre-IPO environments with a strong command of SOX controls and IPO readiness.
Technical Stack
- Workday Payroll
- Excel
Team & Environment
You will lead a team of payroll specialists and report to the Sr. Director, Accounting.
Work Mode
This is a hybrid position with offices in San Ramon, Austin, Tempe, and Denver.
Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.
