Responsibilities
- Lead, mentor, and develop the field support team to ensure processes and procedures are consistently followed.
- Ensure the team is delivering world-class customer service while minimizing overall maintenance cost.
- Drive the team to strengthen their relationships with our key vendors and customers.
- Own and manage relationships with JSSI's key vendors.
- Develop and strengthen relationships with main shops where JSSI's maintenance events take place.
- Actively engage in the negotiations with vendors and suppliers regarding JSSI's Airframe Business.
- Collaborate with JPL to ensure material availability and cost efficiency for every event.
- Visit MRO's/Shops on a regular basis.
- Contribute to cross-functional efforts to deliver an accurate Airframe Business forecast.
- Ensure budget accuracy by driving best practices within the Airframe and Field Support teams.
- Identify opportunities for savings and efficiencies while maintaining service quality.
- Serve as a liaison between JPL and JSSI to ensure timely parts procurement for Airframe events.
- Support Underwriting with insights on potential cost variances and event-related risks.
- Act as the primary bridge between customers and the technical team to prevent and resolve complications.
- Strengthen relationships with customers.
- Deliver the best quality service.
- Leverage technology to improve process efficiency.
- Act as the leader for the transition from Salesforce to Elevate, ensuring a seamless changeover.
Requirements
- Proven leadership experience managing maintenance events.
- Experience in planning and managing maintenance events for a fleet operator.
- Strong technical knowledge of airframe Maintenance.
- Strategic mindset with operational execution excellence.
- At least 10 years of experience in Business Aviation.
- Bachelor's degree in aviation field preferred.
- Excellent Microsoft Excel, Word, and PowerPoint skills.
- Strong interpersonal skills.
- Ability to read and write articulately and analytically.
- Clear understanding of relevant technical skills.
- Ability to multi-task and work well under pressure.
Team
Structure: High-performing team of Technical Advisors
Additional Information
- For this role, the annual base pay generally ranges from $190,000 to $220,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience.
- In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
- Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment.
