Requirements
- Fluency in English and native Arabic are a must-have.
- Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction.
- Experience managing a fast-growing book of accounts, with account sizes ranging from ~$200k to multi-million dollar ARR across the Forbes Global 2000 and beyond.
- Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.
- Experience working collaboratively across Professional Services and Partner motions.
- Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes.
- Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level).
- Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organisations.
- Project management and storytelling skills.
- Strong technical, analytic, and problem-solving skills.
Nice to Have
- Working knowledge of big data technologies such as Hadoop and Spark.
Additional Information
- Fluency in English and native Arabic are a must-have.
