Grow Therapy is looking for a Specialist I, Provider Support to join our customer support team. In this role, you will serve as a dedicated resource, troubleshooting and resolving issues for our clients and therapists while providing exceptional service and acting as their passionate advocate.
What You'll Do
- Troubleshoot and resolve issues raised by Clients and Therapists via phone and live chat.
- Dig deep into problems to identify root causes and collaborate with Product teams to improve the platform.
- Assist and educate customers on the Grow Therapy platform, delivering great customer service.
- Serve as the customer's go-to resource and advocate, ensuring everyone feels heard and supported.
What We're Looking For
- Self-motivation, eagerness to learn, and comfort with ambiguity and asynchronous communication.
- A love for problem-solving and natural curiosity, particularly about health tech.
- A work ethic defined by kindness and empathy, prioritizing Customer Experience above all.
- Ability to work successfully and independently in a remote setting, adapting to changing priorities.
- Comfort meeting quantitative metrics, including daily conversation volume.
- Ability to thrive at a fast-paced startup and excitement about contributing to its growth.
Nice to Have
- A track record of at least one year of successful customer-facing professional experience.
- Knowledge of how insurance and coverage work in the U.S. healthcare industry.
- Basic programming or engineering skills and/or interest.
- Education, training, or certification in a business- or technology-related field.
Benefits & Compensation
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends for personal and professional growth.
- Mental & Physical Health Support: No-cost therapy access via Grow, weekly flexible "Mental Health Mornings/Afternoons," and wellness app memberships.
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Grow Therapy is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
