LearnWorlds is hiring a technically savvy Spanish/Portuguese speaking Customer Success Manager to sustain our business growth by maximizing customer value. In this remote European role, you will maintain customer relationships, implement success programs, and act as a key liaison between our clients and our platform.
What You'll Do
- Onboard, train, and provide resources to help new clients learn and maximize our product.
- Proactively engage with customers post-implementation to understand their evolving needs and challenges.
- Handle and resolve customer requests and complaints, collaborating with Customer Support and Sales.
- Conduct regular check-ins, monitor product usage and customer health, and provide solutions to enhance satisfaction.
- Help customers succeed with their course-selling or training business goals.
- Identify high-risk clients likely to churn and develop strategies to minimize it.
- Identify opportunities for upselling or cross-selling to maximize revenue and customer value.
- Collect client feedback and communicate it to the Product and Product Design teams to drive improvements.
- Focus on building customer loyalty and cultivating close, long-term client relationships.
What We're Looking For
- At least 2+ years of experience in Customer Success, Customer Training, Support, Sales, or similar customer-facing roles.
- A BS or BA degree in Business, Marketing, Communications, Computer Science, or a related field.
- Excellent English communication and interpersonal skills.
- Excellent Spanish and/or Portuguese communication and interpersonal skills.
- Tech-savviness and the ability to learn new software quickly.
- A highly organized, multi-tasking approach with strong time management skills.
- A self-driven and proactive nature.
- Knowledge of customer success processes.
- A passion for service, positive attitude, and team-player mentality.
- A calm and fast problem-solving ability.
- Excellent presentation skills.
Nice to Have
- Experience in the SaaS industry.
- Experience working with creators and digital entrepreneurs.
- Sales or Business Development experience.
- A basic understanding of digital marketing principles.
- Proficiency with CRM software and customer success tools.
Benefits & Compensation
- Private life and health insurance plan.
- Fully remote work, with occasional in-person team meetings a few times per year.
- Your personal annual training budget.
- An annual home office allowance to set up your personal space.
- A company laptop.
- 23 days of paid time off.
- 3 early summer Fridays in July and August.
- A free LearnWorlds School account to build and sell your own courses.
- Work on one of the globally top 5 e-learning course platforms.
- An opportunity to grow with us and shape the future of e-learning.
- An entrepreneurial, international, and highly motivated team with a flat hierarchy.
- Annual company retreats.
Work Mode
This is a hybrid role based in Europe, offering fully remote work from home. It requires attendance at occasional in-person team meetings a few times per year.
LearnWorlds is an equal opportunity employer.
