Patrique Mercier Recruitment is hiring a Spanish Speaking E-commerce Support Specialist to provide excellent customer service. You'll be the primary point of contact for Spanish-speaking customers, resolving their inquiries and ensuring a smooth online shopping experience.
What You'll Do
- Deliver superior support to Spanish-speaking customers via email, chat, and phone.
- Assist customers with inquiries related to product details, order status, returns, and payment procedures.
- Effectively resolve customer complaints and issues promptly and professionally.
- Accurately and efficiently manage and process customer orders.
- Stay updated on product changes, promotions, and company guidelines.
- Collaborate with various teams to enhance customer service and experience.
- Maintain accurate records of customer interactions in the CRM system for effective follow-up.
What We're Looking For
- Fluency in Spanish and English, both written and spoken.
- Strong passion for e-commerce and awareness of online shopping trends.
- Exceptional communication skills with a focus on delivering outstanding customer service.
- Ability to work independently while managing inquiries in a dynamic environment.
- Strong analytical skills and attention to detail.
Nice to Have
- Prior experience in customer service or e-commerce roles is preferred.
- Knowledge of customer support software and CRM systems is a plus.
Technical Stack
- CRM system
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Patrique Mercier Recruitment is an equal opportunity employer.
