Responsibilities
- Deliver training (Basic, advanced, train-the-trainer courses) at the customer site while aiming for maximum knowledge retention
- Own the Knowledge Base Documentation domain, and continuously improve knowledge base in all formats
- Contribute to whitepapers, webinars, or meetings that support customer education
- Provide tier-2 level technical support to our international customers. This requires in-depth hardware and software debugging skills
- Collaborate internally with client-facing colleagues and developers to relay customer feedback and influence product enhancements
- Vigorously test and validate features before deployment of new functions
- Take on special assignments, including on-site measurement service jobs at customer sites
Requirements
- US citizenship required – no exceptions.
- In-office position (not remote) – no exceptions.
- Technical Degree (e.g. bachelor’s in aerospace, mechanical, or industrial engineering)
- Skilled at simplifying complex technical concepts and presenting to both technical and business stakeholders
- Strong computer skills and experience with engineering applications
- Attention to detail
- Ability to perform physical tasks in hangar environment, including working at heights, or navigating around various physical environments
- 40%+ travel (scheduled in advance, often international)
Nice to Have
- Experience with 3D metrology, NDT, or quality inspection systems
- Experience in quality engineering for Aviation-MRO / Aerospace / Wind-Turbine / Automotive industries
Additional Information
- US citizenship required – no exceptions.
- In-office position (not remote) – no exceptions.
- 40%+ travel (scheduled in advance, often international)
- Ability to perform physical tasks in hangar environment, including working at heights, or navigating around various physical environments
