Twilio is hiring a Solutions Engineer fluent in French for the Communications EMEA team. This technical pre-sales role focuses on delivering technical wins and ensuring product fit for customers across the region. You will build customer trust and act as a trusted advisor.
What You'll Do
- Work alongside Twilio Account Executives, other Solutions Engineers, and partners through the pre-sales process to strategize and plan for deal success.
- Build successful business partnerships with Account Executives, focusing on business discovery and communicating the business value of Twilio solutions.
- Participate in qualification, discovery, demonstrations, Proof-of-Concept, RFP responses, design documentation, technical presentations, and enablement sessions.
- Lead technical discovery sessions with customers to uncover their needs and articulate Twilio's ability to enable their success.
- Build and present powerful presentations and complex product demos to showcase Twilio Communications products.
- Form an understanding of a customer's business to help solve identified problems and uncover areas of opportunity.
- Build trusted advisor relationships at high customer levels and present creative new solutions and architectures.
- Contribute to the wider Solutions Engineer community by sharing knowledge, building demo assets, and reusable presentations.
What We're Looking For
- At least 3 years in a technical pre-sales role in CPaaS, SaaS, or Telecom.
- Solid understanding of the sales cycle and the role of a pre-sales engineer.
- Solid understanding of voice protocols (VoIP), SIP implementations, or messaging APIs.
- Creativity and problem-solving skills, with the ability to collaborate with others to drive success.
- An engaging storyteller able to communicate complex topics to multiple levels of technical and non-technical audiences.
- Ability to ask the right questions to build a deep understanding of customer needs and guide them to a technical solution.
- Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures.
- Experience writing code in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP) or Web (JS, React).
- Experience with designing and consuming REST APIs.
- Fluent French speaker.
Nice to Have
- Hands-on experience with backend development (Java, C#, Node.js, Python, PHP, etc).
- Familiarity with Mobile development, especially for iOS and Android.
- Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role.
- Experience with automation, cloud-native development, and skills with a major cloud platform.
- Experience with sales methodologies.
- Fluency in additional languages (French or German).
Technical Stack
- Java, C#, Node.js, Python, PHP, JavaScript, React
- REST APIs
- Amazon Web Services, Google Cloud, Microsoft Azure
- VoIP, SIP
Team & Environment
You will work alongside Twilio New Business Account Executives, other Twilio Solutions Engineers, Professional Services, and Twilio Partners.
Benefits & Compensation
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Support for volunteering and donation efforts
Work Mode
This is a remote role based in the United Kingdom. Twilio has a remote-first work culture.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
