Lumana is hiring a Solutions Engineer to be a key technical partner to our enterprise customers. This role is embedded within the Technical Support organization and guides customers from initial evaluation through full deployment. You will partner closely with Sales on pre- and post-sales technical engagements.
What You'll Do
- Lead complex, full-stack troubleshooting across the Lumana platform, spanning networking, hardware, software, and electrical components
- Act as a senior technical advisor to enterprise customers, providing best-practice guidance on architecture, deployment, and configuration
- Own high-impact customer issues end-to-end, driving resolution, root-cause analysis, and long-term prevention
- Partner closely with Sales, Engineering, and Product on pre- and post-sales technical engagements and escalations
- Influence product quality by testing new releases, identifying systemic issues, and providing actionable feedback to Engineering
- Communicate complex technical concepts clearly to customers and internal stakeholders, both verbally and in writing
- Author and maintain high-quality technical documentation, knowledge base articles, and internal runbooks
- Help design and implement scalable tools, processes, and workflows that elevate support maturity as the company grows
- Stay ahead of industry trends and emerging technologies within cloud-managed IoT, networking, and security
What We're Looking For
- 5+ years of experience in technical support engineering, systems engineering, network engineering, or a related technical role
- Strong, hands-on expertise troubleshooting distributed systems across networking, hardware, and software layers
- Deep understanding of networking fundamentals, including TCP/IP, DNS, DHCP, NAT, VLANs, TLS/HTTPS, 802.11, firewalls, Ethernet/cabling, PoE, and Layer 2 networking concepts
- Experience working with Linux-based systems in production environments
- Proven ability to independently diagnose complex issues and drive them to resolution
- Strong written and verbal communication skills, with the ability to explain technical topics to both technical and non-technical audiences
- Customer-centric mindset with demonstrated ownership, prioritization, and follow-through in fast-paced environments
Nice to Have
- Bachelor’s degree in a technical discipline (or equivalent practical experience)
- Experience supporting enterprise customers in SaaS, IoT, security, or cloud-managed platforms
- Familiarity with APIs, Python, scripting, or automation tools
- Experience collaborating closely with Product and Engineering teams on bug triage and roadmap feedback
- Exposure to building or scaling support tools, workflows, or internal platforms
- Industry certifications such as CCNA/CCNP, Network+, Security+, CWNA, MCSE, or CEH
Technical Stack
- Linux
- APIs
- Python
- Scripting
- Automation tools
Team & Environment
You will be part of small, dynamic teams, embedded within the Technical Support organization, and will work cross-functionally.
Benefits & Compensation
- Comprehensive medical, dental, and vision coverage
- 15 days PTO, paid holidays, and sick leave
- 401(k) with employer match
- Equity in a fast-growing startup
- Flexible hybrid/remote work arrangements depending on role
- Paid parental leave for new parents
- Home office stipend and top-tier equipment provided
- Compensation includes a strong base salary plus equity
Work Mode
This position is remote and open to candidates based in the United States.
Lumana is an equal opportunity employer committed to providing equal employment opportunities to all individuals regardless of race, color, ethnicity, religion, sex, gender identity, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis protected by law.
