Loop is looking for a Solutions Engineer to join our team. In this role, you will collaborate across Sales, Engineering, and Customer Success to provide clients with a seamless technical close and implementation experience. You will be responsible for complex workflow design and configuration, serving as a key point of contact for client implementations, designing and configuring data orchestration, and translating processes between client systems and Loop’s proprietary platform.

What You'll Do

Facilitate project management for solution scoping and implementations.
Lead kick-off calls, including remote and occasional on-site sessions providing an overview of the Loop solution.
Coordinate with internal stakeholders to develop integration solutions between a wide range of commercial and legacy client systems.
Lead integrations between Loop and client’s external software systems (TMS/ERP) with input from Integrations Engineer, including handling schema mapping.
Lead product demos tailored to prospect use cases and act as a product expert in pre-sales conversations.
Scope use cases to Loop’s product and roadmap.
Collaborate with sales and operations to inform cost structure for client proposals based on technical requirements.
Conduct weekly status meetings with clients to review progress, obstacles, and upcoming tasks.
Identify and consult with clients on business process transformation, optimization, best-practice initiatives, testing, training, and managing go-live and system cutovers.
Manage post-implementation handoff to ensure success before transitioning the account to the customer success team.
Manage multiple projects at once, with varying stages of implementation.
Own technical and functional requirements, ensuring they are clearly documented, comprehensive, and easily trackable.

What We're Looking For

3-5 years of customer-facing experience within a SaaS or technology company environment, including customer integrations, implementations, or software systems delivery.
2+ years of technical experience.
Ability to lead groups of people to meet critical goals.
Ability to proactively identify and communicate risks and opportunities.
Ability to lead process mapping, whiteboard sessions on workflows for implementations, and create current and future state flows.
Ability to adapt quickly to changing needs and timelines.
Proven presentation or training experience.
Ability to travel up to 20%.
This is a hybrid role based in Chicago, San Francisco, or New York City.

Nice to Have

Demonstrated interest in applying technical solutions within the supply chain space.

Team & Environment

You will collaborate across the Sales, Engineering, and Customer Success teams.

Benefits & Compensation

Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you.
401k plan with company match.
Unlimited PTO.
Generous professional development budget.
Physical and Mental fitness subsidies for yoga, meditation, gym, etc.